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    Technical Support Engineer - Davao City, Pilipinas - Monroe Consulting Phils., Inc.

    Monroe Consulting Phils., Inc.
    Monroe Consulting Phils., Inc. Davao City, Pilipinas

    1 linggo ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Details of Duties and Responsibilities
    • Provide telephone-based support to end users on network, internet and software related issues.
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem.
    • Interface between internal operation and customer to resolve daily requirement and problem.
    • Identify, research and resolve technical problems based on pre-established guideline & documents.
    • Track & monitor issue raised to ensure timely resolution.
    • Identify pattern of failures and symptoms of underlying issues.
    • Work with network and system engineers in problem resolution.
    • Work in a team to achieve the required KPI & SLA.
    Competency/ Technical Skills Required
    • Davao-based
    • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology or any relevant courses.
    • Excellent command of English in written and verbal is a MUST.
    • Strong understanding of networking protocols such as TCP/IP, DHCP, DNS.
    • Familiarity with network technologies such as Virtual Private Network (VPN), Internal Security and DDoS Protection.
    • Knowledge in Postfix, VMware and windows Servers would be value added.
    • Willing to work in shift working hours and on 24/7 call center environment.
    • Candidate with CCNA, JNCIA or other relevant network centric certification will be considered first
    • Self-motivated and team oriented.
    • Demonstrates ability to learn quickly and adapt to rapid changing environment.
    • Fresh graduate from networking/computer science background are encouraged to apply.
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