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    Support Specialist - Philippines, Davao, Pilipinas - Zywave

    Zywave
    Zywave Philippines, Davao, Pilipinas

    5 araw ang nakalipas

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    Buong oras
    Paglalarawan
    Brief Description

    Philippines Location – Davao

    Position Overview

    Are you a customer support superstar looking to make a difference Look no further than Zywave As a Support Specialist, you'll have the opportunity to use your skills and experience to guide our customers towards resolution. We're passionate about providing an exceptional customer experience, and we need your expertise to engineer and craft solutions to solve customer issues and technical problems.

    At Zywave, we provide you with the processes and tools necessary to make you successful. We're building a high-performance, employee-first culture focused on trust and care for one another. As a member of our Support Team, you'll be the face of Zywave, representing our brand on every call, chat, and email.

    We believe that our people are at the heart of all we do, and we value your authentic self. Join our award-winning customer support department and help us continue to provide top-tier customer support

    Position Requirements

    • Bachelor's degree in Business, Communications, Information Technology or related discipline.
    • Effective written and verbal communication skills, able to explain technical / complex information to nontechnical audiences.
    • Able to provide a positive customer service experience.
    • Demonstrated analytical skills and independent problem solving ability are required.
    • Knowledge of group insurance/administration including health benefits or property & casualty/risk management industry helpful.
    • Must be able to type and sit for long periods of time and resolve issues over the phone and via email/internet.
    • Salesforce knowledge is plus but not required
    • Must be able to work US based day shifts most commonly in the range of 7:30am - 6:30pm Central Time Zone.

    Why work at Zywave

    Zywave is a cutting-edge SaaS company that has led the digital revolution of the insurance industry over the last 25 years. We continue to make waves by launching new product functionality and integrations to deliver a world-class customer experience. Since 2020, Zywave has acquired seven insurtech companies representing over 900 employees globally. With our remote-first environment and core values that encourage employees to grow, belong and transform professionally there are endless opportunities to build new skills and relationships. Why wait to hop aboard the rocket ship Get onboard now

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