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    Workforce Management Analyst - Taguig, Philippines, Pilipinas - Electrodry

    Electrodry
    Electrodry Taguig, Philippines, Pilipinas

    5 araw ang nakalipas

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    Buong oras
    Paglalarawan

    We are looking for an in-house Workforce Analyst for an Australian Professional Home Service business that's been running for 40 years. You will play a crucial role in optimizing workforce efficiency and performance in the Business Centre which has been operating for 14 years.

    What we offer:

    • Competitive salary package of Php 35,000 to Php 40,000 per month
    • On-site free lunch on Mondays to Fridays, free breakfast on Mondays, and free Friday treats
    • HMO for you on Day 1 of onboarding
    • Retirement benefit after completing 2 years of tenure
    • Maintain your work-life balance with a day-shift position
    • Work closely and efficiently with our in-house team
    • Training & development plan
    • Exposure to a business running EOS (Entrepreneurial Operating System)

    This is where you'll shine:

    1. Data Analysis:

    · Collect and analyze workforce data to identify trends, patterns, and key performance indicators (KPIs).

    · Utilize statistical methods and tools to interpret data and provide insights.

    2. Forecasting and Planning:

    · Collaborate with HR, operations, and other departments to determine staffing needs and create effective workforce plans.

    3. Performance Monitoring:

    · Monitor and report on key performance metrics related to workforce productivity, attendance, and other relevant factors.

    · Identify areas for improvement and recommend strategies to enhance overall performance.

    4. Resource Allocation:

    · Assess and allocate resources effectively to meet business needs and goals.

    · Collaborate with department managers to ensure proper staffing levels and address any resource gaps.

    5. Technology Utilization:

    · Use workforce management software and tools to streamline processes and enhance overall efficiency.

    · Stay informed about advancements in workforce technology to recommend and implement improvements.

    6. Communication and Collaboration:

    · Communicate findings and recommendations to leadership and other stakeholders.

    7. Continuous Improvement:

    · Proactively identify opportunities for process improvement and efficiency in workforce management.

    · Implement changes and measure the impact of improvements.

    8. Reporting:

    · Generate regular and ad-hoc reports for management to track key workforce metrics and trends.

    What you'll bring in:

    • At least 3-5 years of cumulative experience in real-time management or workforce management in a BPO setting
    • Can analyze real-time data and metrics to make informed decisions quickly.
    • Excellent verbal and written communication skills to effectively relay information and coordinate with team members and management including stakeholders as required.
    • Can identify problems and quickly determine the most effective course of action.
    • Knowledge of Contact Center technology, WFM software, and basic IT troubleshooting.
    • Keen attention to detail to accurately monitor data and performance metrics.
    • Can adapt to rapidly changing environments and re-prioritize tasks as needed.
    • Can work collaboratively with other departments and team members.
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