Realtime Analyst - Pasay
1 buwan ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
+Job summary · We are seeking a Realtime Analyst for a full-time hybrid role based in Pasay, with the option for some remote work. · + · +Strong Analytical Skills and the ability to evaluate data for trends and actionable insights · Experience in Workforce Management and Force Ma ...
3 linggo ang nakalipas
This job involves intra-day management processes for operations in Cebu Philippines. · Manage intra-day staffing and service level. · Provide timely reports on intra-day performance. · Monitor schedule adherence. · ...
3 linggo ang nakalipas
Responsible for intra-day management processes for operations located in Cebu Philippines. · ...
3 linggo ang nakalipas
Workforce RTA - Figure · Description for Internal Candidates · Responsible for intra-day management processes for operations located in Cebu Philippines. To achieve business service level objectives efficiently. · Responsibilities for Internal Candidates · Roles and Responsibilit ...
1 oras ang nakalipas
Design dialer campaigns to align with business and client objectives. Monitor dialer performance in real-time and troubleshoot issues. Optimize dialer settings to achieve target KPIs. · ...
1 buwan ang nakalipas
· GetSet Software is delighted to have been engaged by this esteemed and highly successful company, recognized as a cutting-edge digital service provider with expertise in Digital Engineering, Operations, and Studio Services, to assist in the recruitment of a Real-Time Analyst ...
5 araw ang nakalipas
Qualifications: · Bachelor's Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertise · At least 2+ year Workforce Management (WFM) functions experience specifically with Real Time Analysis · Amenable to wor ...
1 oras ang nakalipas
Manage workforce management systems and provide essential input to leadership team based on analysis of historical performance and real-time data. · ...
2 linggo ang nakalipas
Main Responsibilities: · Manage call volume, daily attendance, and program break schedules to optimize agent allocation. · Assist in setting metrics and targets for service excellence. · Scope of Work: · Monitor agent status in real-time, ensuring optimal staffing levels for inbo ...
1 oras ang nakalipas
Main Responsibilities: · Manage call volume, daily attendance, and program break schedules to optimize agent allocation. · Assist in setting metrics and targets for service excellence. · Scope of Work: · Monitor agent status in real-time, ensuring optimal staffing levels for inbo ...
6 araw ang nakalipas
· About the job: WFM Real Time Analyst I (Rockwell/Ortigas) · Work Arrangement: Onsite (Rockwell/Ortigas) · TASQ is looking for a skilled Workforce Management (WFM) Real-Time Analyst to act as an extension of our client, supporting vendor operations and Business Process Outsourc ...
3 araw ang nakalipas
Transcom is looking for a Scheduling Analyst to join our team at our Pasig site. · ...
3 linggo ang nakalipas
Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site. · Join our Transcom Family as a Workforce Manager · The Workforce Manager possesses a strong knowledge of real time management workforce, sche ...
6 araw ang nakalipas
The WFM Systems Expert is a critical role responsible for the implementation, configuration, maintenance and optimization of the organization's WFM system and related integrations. · ...
1 buwan ang nakalipas
Summary · Description Summary of This Role · The WFM Systems Expert is a critical role responsible for the implementation, configuration, maintenance, and optimization of the organization's WFM system and related integrations. This role serves as the technical Subject Matter Expe ...
2 linggo ang nakalipas
+Job summary · The WFM Systems Expert is responsible for implementing configuring maintaining and optimizing the organization's WFM system. · +Expertly configure and maintain WFM modules for forecasting scheduling realtime adherence and intraday management. · Design and manage se ...
1 buwan ang nakalipas
The WFM Systems Expert is responsible for implementing configuration maintaining and optimizing the organization's WFM system related integrations ensuring optimal performance across contact center back office operations driving system efficiency data integrity. · ...
1 buwan ang nakalipas
Description · The Realtime Analyst (RTA) is responsible for monitoring, analyzing, and managing live operational performance within the EXL to ensure Service Level Agreements (SLAs) and client expectations are consistently met. This role involves tracking queue health, managing a ...
1 linggo ang nakalipas