Realtime Analyst - Taguig, NCR, Philippines
1 linggo ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
Design dialer campaigns to align with business and client objectives. Monitor dialer performance in real-time and troubleshoot issues. Optimize dialer settings to achieve target KPIs. · ...
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We are seeking a Realtime Analyst to oversee workforce management processes ensuring optimized scheduling and staffing levels to meet operational demands in real-time. · Strong Analytical Skills and ability to evaluate data for trends and actionable insights · Experience in Workf ...
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The Realtime Analyst is responsible for monitoring agent status in real-time, evaluating adherence and taking immediate action to improve performance. · ...
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Responsible for intra-day management processes for operations located in Cebu Philippines. · ...
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1 araw ang nakalipas
This job involves intra-day management processes for operations in Cebu Philippines. · Manage intra-day staffing and service level. · Provide timely reports on intra-day performance. · Monitor schedule adherence. · ...
1 linggo ang nakalipas
Qualifications: · Bachelor's Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertise · At least 2+ year Workforce Management (WFM) functions experience specifically with Real Time Analysis · Amenable to wor ...
1 araw ang nakalipas
Manage workforce management systems and provide essential input to leadership team based on analysis of historical performance and real-time data. · ...
1 linggo ang nakalipas
We have an opening for a Scheduling Analyst at our Transcom Pasig site. · This role will involve maintaining optimized and accurate schedules as well as system and roster maintenance. · The ideal candidate should have strong skills in using Excel to create and maintain historical ...
1 buwan ang nakalipas
Transcom is looking for a Scheduling Analyst to join our team at our Pasig site. · ...
1 linggo ang nakalipas
The Realtime Analyst is responsible for managing call volume and daily attendance to optimize agent allocation. · Manage call volume, daily attendance, and program break schedules to optimize agent allocation. · Evaluate adherence and initiate immediate improvements. · ...
1 linggo ang nakalipas
Main Responsibilities: · Manage call volume, daily attendance, and program break schedules to optimize agent allocation. · Assist in setting metrics and targets for service excellence. · Scope of Work: · Monitor agent status in real-time, ensuring optimal staffing levels for inbo ...
1 araw ang nakalipas
TASQ is looking for a skilled Workforce Management (WFM) Real-Time Analyst to act as an extension of our client, supporting vendor operations and Business Process Outsourcing (BPO) partners. · In this role you will monitor, analyze and optimize real-time performance across multip ...
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3 linggo ang nakalipas
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1 buwan ang nakalipas
Summary · Description Summary of This Role · The WFM Systems Expert is a critical role responsible for the implementation, configuration, maintenance, and optimization of the organization's WFM system and related integrations. This role serves as the technical Subject Matter Expe ...
4 araw ang nakalipas
The WFM Systems Expert is responsible for implementing configuration maintaining and optimizing the organization's WFM system related integrations ensuring optimal performance across contact center back office operations driving system efficiency data integrity. · ...
3 linggo ang nakalipas
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions a ...
1 araw ang nakalipas