Realtime Analyst - Pasay - EXL Service Philippines, Inc.

We are seeking a Realtime Analyst to oversee workforce management processes ensuring optimized scheduling and staffing levels to meet operational demands in real-time. · Strong Analytical Skills and ability to evaluate data for trends and actionable insights · Experience in Workf ...

+Job summary · We are seeking a Realtime Analyst for a full-time hybrid role based in Pasay, with the option for some remote work. · + · +Strong Analytical Skills and the ability to evaluate data for trends and actionable insights · Experience in Workforce Management and Force Ma ...

Responsible for intra-day management processes for operations located in Cebu Philippines. · ...

This job involves intra-day management processes for operations in Cebu Philippines. · Manage intra-day staffing and service level. · Provide timely reports on intra-day performance. · Monitor schedule adherence. · ...

The Realtime Analyst is responsible for monitoring agent status in real-time, evaluating adherence and taking immediate action to improve performance. · ...

Design dialer campaigns to align with business and client objectives. Monitor dialer performance in real-time and troubleshoot issues. Optimize dialer settings to achieve target KPIs. · ...

The Real-Time Analyst is responsible for driving the purpose of improving customer experience and driving continuous improvement within the contact centre. · Monitors various assigned programs effectively. · Ensures that service levels are consistently met through managing off-th ...

Manage workforce management systems and provide essential input to leadership team based on analysis of historical performance and real-time data. · ...

Qualifications: · Bachelor's Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertise · At least 2+ year Workforce Management (WFM) functions experience specifically with Real Time Analysis · Amenable to wor ...

The job description for the Data Engineer role involves creating proof-of-concepts and implementing best-fit data/platform solutions aligned to business/product owner's initiatives. Key responsibilities include promoting and defining enterprise-grade data engineering standards, d ...

Main Responsibilities: · Manage call volume, daily attendance, and program break schedules to optimize agent allocation. · Assist in setting metrics and targets for service excellence. · Scope of Work: · Monitor agent status in real-time, ensuring optimal staffing levels for inbo ...

The Realtime Analyst is responsible for managing call volume and daily attendance to optimize agent allocation. · Manage call volume, daily attendance, and program break schedules to optimize agent allocation. · Evaluate adherence and initiate immediate improvements. · ...

TASQ is looking for a skilled Workforce Management (WFM) Real-Time Analyst to act as an extension of our client, supporting vendor operations and Business Process Outsourcing (BPO) partners. · In this role you will monitor, analyze and optimize real-time performance across multip ...

We have an opening for a Scheduling Analyst at our Transcom Pasig site. · This role will involve maintaining optimized and accurate schedules as well as system and roster maintenance. · The ideal candidate should have strong skills in using Excel to create and maintain historical ...

Transcom is looking for a Scheduling Analyst to join our team at our Pasig site. · ...

The WFM Systems Expert is a critical role responsible for the implementation, configuration, maintenance and optimization of the organization's WFM system and related integrations. · ...

Summary · Description Summary of This Role · The WFM Systems Expert is a critical role responsible for the implementation, configuration, maintenance, and optimization of the organization's WFM system and related integrations. This role serves as the technical Subject Matter Expe ...

+Job summary · The WFM Systems Expert is responsible for implementing configuring maintaining and optimizing the organization's WFM system. · +Expertly configure and maintain WFM modules for forecasting scheduling realtime adherence and intraday management. · Design and manage se ...

The WFM Systems Expert is responsible for implementing configuration maintaining and optimizing the organization's WFM system related integrations ensuring optimal performance across contact center back office operations driving system efficiency data integrity. · ...

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions a ...