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    Information Technology Service Desk - Philippines, Quezon City, Pilipinas - Systemantech Inc.

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    Buong oras
    Paglalarawan

    Systemantech is Hiring

    We're excited to announce 34 IT positions

    Onsite Job | Quezon City

    Hiring Process

    Online Initial Interview via MS Teams

    Final interview

    Job description


    • Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox.


    • Logged all request received on ME SDP Ticketing System and continuously monitor status.


    • Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.


    • Responsible for logging and issuing incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team.


    • Monitor and update the status accordingly as deemed necessary.


    • Receives and handles requests for service, following agreed procedures.


    • Promptly allocates calls as appropriate.


    • Logs incidents and service requests and maintains relevant records.


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