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    IT Associate - Quezon City, Pilipinas - Systemantech Inc.

    Systemantech Inc.
    Systemantech Inc. Quezon City, Pilipinas

    1 linggo ang nakalipas

    Default job background
    Paglalarawan
    LOCATION: Sr. Ave, Quezon City

    Qualifications

    • A graduate of IT or any related course
    • With at least 6 months or 1 year of experience as a Service Desk or similar role
    • Knowledgable about the ticketing system
    • With good communication skills

    Responsibilities

    • Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailboxes.
    • Logged all requests received on the ME SDP Ticketing System and continuously monitored status.
    • Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.
    • Responsible for logging and issuing incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team.
    • Monitor and update the status accordingly as deemed necessary.
    • Receives and handles service requests, following agreed procedures.
    • Promptly allocates calls as appropriate.
    • Logs incidents and service requests and maintains relevant records
    • Maintains records, informs users about the process and advises relevant persons of actions taken.
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