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    Technical Service Desk Position - Philippines, Quezon City, Pilipinas - Mightylynx Solution Incorporated

    Mightylynx Solution Incorporated
    Mightylynx Solution Incorporated Philippines, Quezon City, Pilipinas

    3 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Be part of our company here at Mighty Lynx Solutions Inc. We are looking for a Technical Service Desk who will be assigned here at Northridge Plaza Congressional Quezon City.

    Job Qualifications

    • Bachelor's degree in Computer Science, Information Technology, or related field preferred
    • 2+ years of experience in technical support or related field
    • Excellent communication skills, both written and verbal
    • Strong analytical and problem-solving skills
    • Ability to manage multiple support requests and prioritize accordingly
    • Ability to efficiently multi-task and prioritize
    • Ability to work well in a team environment
    • Flexibility to work outside normal business hours, including weekends and holidays as needed

    Job Description

    • Provide technical support to clients and customers via phone, email, or other remote communication channels
    • Troubleshoot and resolve technical issues related to hardware, software, and networking
    • Create and update technical documentation and knowledge base articles
    • Provide exceptional customer service to ensure customer satisfaction
    • Manage and prioritize multiple support requests to meet SLAs and ensure customer satisfaction
    • Work collaboratively with cross-functional teams to identify and resolve issues
    • Participate in ongoing training and professional development to maintain up-to-date technical knowledge
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