- Work from Home
- Monday to Friday | 8 AM to 5 PM EST
- *Following US Holidays
- Engage with clients professionally and courteously, ensuring clear communication and understanding of their needs.
- Exceed expectations by offering proactive updates and thorough explanations to instill confidence in issue resolution.
- Promptly respond to client requests, adhering to Service Level Agreements (SLAs).
- Conduct basic troubleshooting and escalate complex issues as needed, ensuring timely resolution validation and meticulous documentation.
- Adhere to established protocols for consistent support delivery, maintaining confidentiality and effectively prioritizing tasks.
- Collaborate with teams to address recurring issues and explore automation opportunities.
- Stay abreast of industry trends and best practices, actively engaging in training and seeking professional growth opportunities to enhance skills and knowledge.
- Proven experience in helpdesk or service desk roles.
- Excellent communication skills, both verbal and written.
- Strong time management skills with the ability to prioritize tasks effectively.
- In-depth technical knowledge, analytical thinking, and the ability to diagnose and resolve technical issues efficiently.
- Working knowledge of current network protocols, operating systems, and standards.
- Ability to troubleshoot standard application-related problems (e.g., Outlook, Teams, OneDrive, Excel, Word, Zoom, Slack, Adobe, etc.).
- Understanding of basic security practices and protocols.
- Basic scripting knowledge for automating repetitive tasks or performing basic troubleshooting.
- Ability to create and maintain documentation for common issues and solutions.
- Patience, empathy, and the ability to communicate technical concepts in a user-friendly language.
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Ecommerce Support Specialist
Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
MicroSourcing Quezon City, PilipinasWith more than 6,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest provider of offshoring solutions. · Ecommerce Support Specialist, be 100% YOU with MicroSourcing · An Ecommerce Support Specialistis expected to: · The Sup ...
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Operations Support Specialist
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
MicroSourcing Quezon City, Philippines, Pilipinas Buong orasWe are seeking a detail-oriented and efficient Operations Support Specialist to join our team. · The successful candidate will play a crucial role in maintaining and creating up-to-date lease · records for the residents of our multifamily apartment communities and ensuring the · ...
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Verification Support Specialist
Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas
Sourcefit Quezon City, Pilipinas Buong orasPosition Summary · We are currently seeking a meticulous and highly organized Insurance Verification Support Specialist to join our esteemed team. In this pivotal role, you will be tasked with diligently verifying patients' insurance benefits through direct communication with ins ...
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Payroll Support Specialist
Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
MicroSourcing Quezon City, Pilipinas. Execute the client services payroll accurately and in a timely manner. · . Data management associated with milk/component weights, resolution, or modifications within the operating systems. · . Perform due diligence processes to ensure that data entry and processing functions ...
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Financial Support Specialist
Natagpuan sa: Talent PH A C2 - 2 araw ang nakalipas
Aspire Global Solutions Quezon City, Pilipinas Buong orasYour Key ResponsibilitiesProvide top-notch customer service through various communication channels.Address customer inquiries and resolve issues.Collaborate with the team to ensure a positive customer experience.Needed QualificationsAt least 2 years of college education.3 months ...
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Customer Support Specialist
Natagpuan sa: Talent PH A C2 - 2 araw ang nakalipas
Manpower Core Group Inc. Quezon City, Pilipinas Buong orasThe role involves managing over 100 daily customer inquiries across multiple channels, ensuring prompt and exceptional service. The aim is to foster a positive brand experience for existing customers and convert inquiries into sales for prospective shoppers. Responsibilities incl ...
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Application Support Specialist
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Primover Consultancy Services, Inc. Quezon City, PilipinasQualifications · Bachelor's Degree in any IT-related course · At least 2 years experience in the Application system and/or technical architecture support, systems and data analysis, troubleshooting and problem identification, and resolution of identifies issues/problems · 1 year ...
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Customer Support Specialist
Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas
Neksjob Quezon City, Pilipinas PermanentWHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF THIS JOB:Answering incoming calls from customers Sorting out customers' inquiries or requests Ensuring that customers' requests are managed in an appropriate and timely manner Developing, organizing, and maintaining accurate fil ...
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Digital Solutions Support Specialist
Natagpuan sa: Talent PH A C2 - 1 araw ang nakalipas
Essilor Shared Services Philippines Incorporated Quezon City, Pilipinas ContractJob DescriptionWe are seeking a highly skilled and motivated digital solutions support specialist to lead the support function for our B2B, B2C websites, and digital applications portfolio. As a key member of our team, you will play a pivotal role in identifying and resolving fro ...
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Local Account Chat Support Specialist
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Metacom Quezon City, Pilipinas PermanentJob Responsibilities: · • Forecast budget requirements, update journal entries and prepare reports on same. · • Understand customer financial needs and accordingly recommend suitable bank products. · • Maintain up-to-date knowledge about bank products and services. · • Assist in ...
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Technical Support Specialist
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Shepherd Manila, Pilipinas· Job Title: Technical Support Specialist · Working Hours: Full-time, Mondays - Fridays, TBD · Location: Remote · Pay Rate: $1200 - $2000/month · About The Role · We are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be r ...
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Engineering Support Specialist
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Arcadis Manila, PilipinasArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With ...
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Sales Support Specialist l Night Shift
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Microsourcing Philippines Inc Quezon City, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Sales Support Specialist, be 100% YOU with MicroSourcing · A Sales Support Specialist is expected to: · Responsible for reviewi ...
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Customer Support Specialist
Natagpuan sa: Manatal GBL S2 T2 - 5 araw ang nakalipas
NodeFlair Manila, Pilipinas1. What you will do: · As a Customer Support Specialist, you'll join a team you can always rely on for feedback and continuous professional growth. · 2. Your Responsibilities: · First-line support [L1]; · Handle inquiries via chats and email/tickets from China, and the Global mar ...
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Customer Support Specialist
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Tribute Technology Manila, PilipinasAbout Tribute Technology · At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are tr ...
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Operations Support Specialist
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
Shopee Manila, PilipinasJob Description: · Responsible for the end-to-end execution of shops under Service by Shopee (SBS). This covers the following: · Manage overall Seller Center operations and execution. (e.g. SKU creation, Marketing promotions - voucher creation etc.) · Check's price listed, vouche ...
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Production Support Specialist
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
SeaBank Philippines, Inc. (A Rural Bank) Manila, PilipinasJob Description · Manage user access to systems and perform system configurations · Respond to system issues, perform troubleshooting, and work with the other teams to identify solutions issues · Conduct pre and post production testing to ensure that the application and systems a ...
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Customer Support Specialist
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Gcore Manila, PilipinasHave you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye It's likely because of Gcore behind the scenes · Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI t ...
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Email Support Specialist
Natagpuan sa: Talent PH A C2 - 5 araw ang nakalipas
Metacom BPO Manila, Pilipinas PermanentJob Responsibilities:* Follow standard operations and procedures.* Recognize and escalate priority problems in accordance with Client standards.* Perform basic troubleshooting when necessary.Qualifications:* College undergraduate with data entry experience* College graduate of F ...
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Customer Support Specialist
Natagpuan sa: Talent PH A C2 - 1 araw ang nakalipas
Drop Shop Inc. Manila, Pilipinas Buong orasRequirements · • SHS/HS, no cce required (sales exp preferred yet not required) · • Good listening, verbal and written communication skills · • Must be willing to work immediately · • Willing to work onsiteResponsibilities: · • Answering inquiries and complaints via phone or e-ma ...
Tier 1 Helpdesk Support Specialist - Quezon City, Pilipinas - Sourcefit
Paglalarawan
Position SummaryWe are seeking a dedicated and knowledgeable Tier 1 Helpdesk Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. This role requires excellent communication skills, technical proficiency, and a commitment to delivering outstanding service.
Job Details
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