- First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
- Provide consultations about our products and services, such as CDN, Streaming, DNS and Storage;
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.
- English level is B2 or higher;
- Ready to work with technical cases/issues;
- Experience in Technical Support 1+ year;
- Basic knowledge and understanding of IT, networking or how the Internet works (network devices, IP, DNS, MAC address, ping, traceroute, reading logs etc);
- Good problem-solving skills;
- A fast learner, organised and team player;
- Able to find, analyse and ready to assimilate a lot of information about our products and services;
- Responsible, polite, and optimistic person with strong communication skills;
- Can explain complex things so that they become clear and simple;
- Good at prioritising tasks.
- Experience with CDN or DNS;
- Basic understanding or hands-on experience with Linux, API and payments.
- Competitive salary;
- Flexible schedule;
- Remote, hybrid, or office work;
- Educational support;
- Medical insurance (depending on the contract type and your location);
- Business trips (depending on your role).
-
IT Support Specialist
1 linggo ang nakalipas
Microsourcing Philippines Inc Metro Manila / NCR, Pilipinas Buong orasWith over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Desktop Support, be 100% YOU with MicroSourcing · Job overview · To provide technical support to external and internal custo ...
-
IT Support Specialist
4 araw ang nakalipas
Kuehne Nagel Manila, Pilipinas OTHERYou will be responsible for providing enterprise-level support to our customers and partners via call, chat and/or email. This is a very dynamic role where you will provide technical assistance, troubleshoot, and resolve customer problems. Your Role · . Your Responsibilities · ...
-
Technical Support Specialist
1 linggo ang nakalipas
Shepherd Philippines, Manila, Pilipinas Buong oras· Job Title: Technical Support Specialist · Working Hours: Full-time, Mondays - Fridays, TBD · Location: Remote · Pay Rate: $1200 - $2000/month · About The Role · We are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be r ...
-
Customer Support Specialist
2 linggo ang nakalipas
Diversify Intelligent Staffing Solutions Inc Metro Manila, PilipinasSUMMARY · We're looking for a Customer Support Specialist to build, operate, scale and improve our fast growing Australian and New Zealand service. Based in our new Philippines HQ, this role comes with a heavy focus on establishing strong relationships with our Carriers and Clien ...
-
Engineering Support Specialist
1 linggo ang nakalipas
Arcadis Manila, Philippines, Pilipinas Buong orasArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With ...
-
IT Onsite Support Specialist
2 linggo ang nakalipas
Avaloq Manila, Pilipinas Buong orasCompany Description · Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and s ...
-
Customer Support Specialist
1 linggo ang nakalipas
NodeFlair Manila, Pilipinas1. What you will do: · As a Customer Support Specialist, you'll join a team you can always rely on for feedback and continuous professional growth. · 2. Your Responsibilities: · First-line support [L1]; · Handle inquiries via chats and email/tickets from China, and the Global mar ...
-
Technical Support Specialist
1 linggo ang nakalipas
Boldr Manila, Pilipinas Buong orasWhat Is Your Role · The technical support specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for technology and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot our pla ...
-
Operations Support Specialist
1 linggo ang nakalipas
Shopee Philippines, Manila, Pilipinas Buong orasJob Description: · Responsible for the end-to-end execution of shops under Service by Shopee (SBS). This covers the following: · Manage overall Seller Center operations and execution. (e.g. SKU creation, Marketing promotions - voucher creation etc.) · Check's price listed, vouche ...
-
Customer Support Specialist
1 linggo ang nakalipas
Tribute Technology Philippines, Manila, Pilipinas Buong orasAbout Tribute Technology · At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are tr ...
-
Customer Support Specialist
1 linggo ang nakalipas
PartnerHero Philippines, Manila, Pilipinas Buong orasAbout Us · A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good bus ...
-
Accounting Software Support Specialist
1 linggo ang nakalipas
Tyler Technologies Philippines, Manila, Pilipinas Buong oras· Looking for a meaningful way to apply your education in Accounting or Finance Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro Financia ...
-
Data Integration Support Specialist
1 linggo ang nakalipas
HyLogic Philippines, Manila, Pilipinas Buong orasData Integration Support Specialist · Hylogic is at the heart of redefining the SCM landscape for the Fortune 500 'giants', with a primary focus on the FMCG industry. · At HyLogic we are looking for a talented Data Integration Support Specialist to join our team. · We are looking ...
-
Digital Solution Support Specialist
2 linggo ang nakalipas
Xurpas Enterprise Manila, PilipinasAt Xurpas Enterprise, we are driven by our goal to help organizations of all sizes successfully implement their digital transformation. We offer ready-made business solutions, custom software development, and IT staff outsourcing. · Our consultative, end-to-end process ensures th ...
-
L1 Customer Support Specialist
1 linggo ang nakalipas
KNAK AI Manila, Philippines, Pilipinas Buong orasOverview · As an L1 Customer Support Specialist at KNAK AI Solutions, you will be an integral part of our client support team, dedicated to ensuring efficient resolution of Level 1 support tickets and enhancing customer satisfaction for our client, HappyCo. This role requires exc ...
-
Phone Support Specialist
1 linggo ang nakalipas
Roami Caloocan, Pilipinas Buong orasHere at Roami - Vacation and Rental the Phone Associate position is a crucial part of our team in helping ensure our guests have a memorable experience by doing whatever it takes to provide a problem-free stay · Telephone Processing:The Phone Support Specialist is responsible for ...
-
Temporary Customer Support Specialist
1 linggo ang nakalipas
PartnerHero Philippines, Manila, Pilipinas Buong orasRole Details · Type of Support: Omnichannel (Email, chat, phone, social media) · Contract Duration: Temporary · Work Schedule: To be determined · Work Type and Location: Hybrid, Metro Manila · About The Role · Do you like helping others PartnerHero is looking for talented folks t ...
-
Digital Solution Support Specialist
1 linggo ang nakalipas
Xurpas Enterprise Manila, Philippines, Pilipinas Buong orasXurpas Enterprise, a wholly-owned subsidiary of Xurpas Inc., provides custom IT solutions that help organizations with their digital transformation. These solutions result in improved business processes, employee productivity, and customer experiences. Our company offers a unique ...
-
Digital Solution Support Specialist
1 linggo ang nakalipas
Xurpas Enterprise Philippines, Manila, Pilipinas Buong orasAt Xurpas Enterprise, we are driven by our goal to help organizations of all sizes successfully implement their digital transformation. We offer ready-made business solutions, custom software development, and IT staff outsourcing. · Our consultative, end-to-end process ensures th ...
-
Client Support Specialist
5 araw ang nakalipas
ADP Makati City, Pilipinas Not SpecifiedMAS - BTS Client Service Client Support Specialist (Listed) MAS - BTS Client Service Client Support Specialist (Listed) · Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committe ...
Customer Support Specialist - Manila, Philippines, Pilipinas - Gcore
Paglalarawan
Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye It's likely because of Gcore behind the scenes
Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery.
If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore
We are over 550 professionals and currently looking for a Technical Support Engineer.
What you should know about our team: We are a group of professionals working together to achieve a common goal. We believe in ownership, and you will have a mandate (together with your team) to develop features end-to-end. You will have a real impact on our product development We support each other and the biggest focus for us is to learn from each other
What you will do:
As a Technical Support Engineer, you'll join a team you can always rely on for feedback and continuous professional growth.
Your Responsibilities:
We expect you to have:
Nice to have:
About the schedule:
Each shift, you'll have 1 hour of a break time.
The first shift, also known as the day shift, runs from 11:00 to 23:00, for a total of 11 hours of working time.
The second shift, also known as the night shift, runs at the next day from 23:00 to 11:00 the next day, for a total of 11 hours of working time.
After the second shift, you'll have two days of rest.
What We Offer
We aim to ensure you feel and give your best by offering:
About the Company
Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.
Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.
To find out more about Gcore, please check out our product website, our Careers page, LinkedIn page, and Instagram account. Let's transform the Internet together
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
#LI-DNI