- Provide exceptional customer service via email, chat, and/or phone.
- Communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have great customer service experience.
- Analyze recurring customer issues and document accordingly.
- Refer to premade scripts for a variety of customer service topics.
- Excellent English skills - spoken and written (EFSET results from C1 or C2 level)
- Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
- Ability to thrive in a dynamic and evolving environment - must be adaptable.
- Metrics-driven and proven ability to handle a high volume of customer interactions.
- Strong conflict resolution skills and even temperament in challenging situations.
- Understanding of active listening techniques.
- Comfortable using a computer.
- Full-time employment
- Competitive compensation based on experience
- A dedicated wellness program, including support from an in-house psychologist
- Attractive benefits package including medical, dental, and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
-
IT Support Specialist
5 araw ang nakalipas
Microsourcing Philippines Inc Metro Manila / NCR, Pilipinas Buong orasWith over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Desktop Support, be 100% YOU with MicroSourcing · Job overview · To provide technical support to external and internal custo ...
-
IT Support Specialist
2 araw ang nakalipas
Kuehne Nagel Manila, Pilipinas OTHERYou will be responsible for providing enterprise-level support to our customers and partners via call, chat and/or email. This is a very dynamic role where you will provide technical assistance, troubleshoot, and resolve customer problems. Your Role · . Your Responsibilities · ...
-
Technical Support Specialist
5 araw ang nakalipas
Shepherd Philippines, Manila, Pilipinas Buong oras· Job Title: Technical Support Specialist · Working Hours: Full-time, Mondays - Fridays, TBD · Location: Remote · Pay Rate: $1200 - $2000/month · About The Role · We are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be r ...
-
Customer Support Specialist
1 linggo ang nakalipas
Diversify Intelligent Staffing Solutions Inc Metro Manila, PilipinasSUMMARY · We're looking for a Customer Support Specialist to build, operate, scale and improve our fast growing Australian and New Zealand service. Based in our new Philippines HQ, this role comes with a heavy focus on establishing strong relationships with our Carriers and Clien ...
-
IT Onsite Support Specialist
1 linggo ang nakalipas
Avaloq Manila, Pilipinas Buong orasCompany Description · Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and s ...
-
Engineering Support Specialist
5 araw ang nakalipas
Arcadis Manila, Philippines, Pilipinas Buong orasArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With ...
-
Customer Support Specialist
1 linggo ang nakalipas
NodeFlair Manila, Pilipinas1. What you will do: · As a Customer Support Specialist, you'll join a team you can always rely on for feedback and continuous professional growth. · 2. Your Responsibilities: · First-line support [L1]; · Handle inquiries via chats and email/tickets from China, and the Global mar ...
-
Technical Support Specialist
1 linggo ang nakalipas
Boldr Manila, Pilipinas Buong orasWhat Is Your Role · The technical support specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for technology and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot our pla ...
-
Customer Support Specialist
5 araw ang nakalipas
Gcore Manila, Philippines, Pilipinas Buong orasHave you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye It's likely because of Gcore behind the scenes · Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI t ...
-
Customer Support Specialist
5 araw ang nakalipas
Tribute Technology Philippines, Manila, Pilipinas Buong orasAbout Tribute Technology · At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are tr ...
-
Operations Support Specialist
5 araw ang nakalipas
Shopee Philippines, Manila, Pilipinas Buong orasJob Description: · Responsible for the end-to-end execution of shops under Service by Shopee (SBS). This covers the following: · Manage overall Seller Center operations and execution. (e.g. SKU creation, Marketing promotions - voucher creation etc.) · Check's price listed, vouche ...
-
Accounting Software Support Specialist
5 araw ang nakalipas
Tyler Technologies Philippines, Manila, Pilipinas Buong oras· Looking for a meaningful way to apply your education in Accounting or Finance Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro Financia ...
-
Digital Solution Support Specialist
1 linggo ang nakalipas
Xurpas Enterprise Manila, PilipinasAt Xurpas Enterprise, we are driven by our goal to help organizations of all sizes successfully implement their digital transformation. We offer ready-made business solutions, custom software development, and IT staff outsourcing. · Our consultative, end-to-end process ensures th ...
-
Data Integration Support Specialist
5 araw ang nakalipas
HyLogic Philippines, Manila, Pilipinas Buong orasData Integration Support Specialist · Hylogic is at the heart of redefining the SCM landscape for the Fortune 500 'giants', with a primary focus on the FMCG industry. · At HyLogic we are looking for a talented Data Integration Support Specialist to join our team. · We are looking ...
-
L1 Customer Support Specialist
5 araw ang nakalipas
KNAK AI Manila, Philippines, Pilipinas Buong orasOverview · As an L1 Customer Support Specialist at KNAK AI Solutions, you will be an integral part of our client support team, dedicated to ensuring efficient resolution of Level 1 support tickets and enhancing customer satisfaction for our client, HappyCo. This role requires exc ...
-
Phone Support Specialist
1 linggo ang nakalipas
Roami Caloocan, Pilipinas Buong orasHere at Roami - Vacation and Rental the Phone Associate position is a crucial part of our team in helping ensure our guests have a memorable experience by doing whatever it takes to provide a problem-free stay · Telephone Processing:The Phone Support Specialist is responsible for ...
-
Temporary Customer Support Specialist
5 araw ang nakalipas
PartnerHero Philippines, Manila, Pilipinas Buong orasRole Details · Type of Support: Omnichannel (Email, chat, phone, social media) · Contract Duration: Temporary · Work Schedule: To be determined · Work Type and Location: Hybrid, Metro Manila · About The Role · Do you like helping others PartnerHero is looking for talented folks t ...
-
Digital Solution Support Specialist
5 araw ang nakalipas
Xurpas Enterprise Philippines, Manila, Pilipinas Buong orasAt Xurpas Enterprise, we are driven by our goal to help organizations of all sizes successfully implement their digital transformation. We offer ready-made business solutions, custom software development, and IT staff outsourcing. · Our consultative, end-to-end process ensures th ...
-
Digital Solution Support Specialist
5 araw ang nakalipas
Xurpas Enterprise Manila, Philippines, Pilipinas Buong orasXurpas Enterprise, a wholly-owned subsidiary of Xurpas Inc., provides custom IT solutions that help organizations with their digital transformation. These solutions result in improved business processes, employee productivity, and customer experiences. Our company offers a unique ...
-
Client Support Specialist
3 araw ang nakalipas
ADP Makati City, Pilipinas Not SpecifiedMAS - BTS Client Service Client Support Specialist (Listed) MAS - BTS Client Service Client Support Specialist (Listed) · Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committe ...
Customer Support Specialist - Philippines, Manila, Pilipinas - PartnerHero
Paglalarawan
About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it's because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.
The Role
PartnerHero is looking for talented individuals to join our phone-based Customer Support teams based in the Philippines.
We have a range of opportunities available for people who have experience in the customer support space or who are interested in beginning a career in customer support. We are interested in matching your unique skills, experience and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness and more.
What you'll do:
What we expect from you:
What you'll get in return:
Company Culture is at our core
Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [HIDDEN TEXT].
PRIVACY NOTICE
PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHero's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center.