Trabaho
>
Manila

    Customer Support Specialist - Philippines, Manila, Pilipinas - Tribute Technology

    Tribute Technology
    Tribute Technology Philippines, Manila, Pilipinas

    1 linggo ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    About Tribute Technology

    At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience through industry-leading technology that provides personalization for families, as well as efficiency and profitability for funeral homes and obituary hosting services. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users. Tribute is a unique new model that brings the stability of B2B software PLUS the explosive growth and valuation of eCommerce. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

    Position Summary

    Are you looking for a new and rewarding role within customer services Are you driven Self-motivated A good listener Comfortable speaking to a variety of people Enjoy interacting with others in an empathy driven industry

    The E-commerce team is looking for enthusiastic candidates who are willing to act as the frontline contact by supporting our various vendor base [i.e., florists, funeral homes] and direct consumers. Support will come in a variety of ways from interacting with people via phone, email, internal ticketing, live chat, and even social media.

    This position also interacts with several internal business units in Canada and the US who support our B2B relations and other strategic vendors.

    This is a great opportunity to develop within a diverse, rapidly growing company while working together towards a greater purpose. Given the nature of our business, empathy, patience, kindness, and a sense of urgency are essential traits for success.

    Essential Duties And Responsibilities

    • Strong oral and written communication skills in English
    • Ability to work in fast-paced environment with demonstrated ability to manage multiple competing priorities
    • Effective time management to include establishing priorities and meeting deadlines
    • Excellent organizational skills and attention to detail
    • Ability to communicate effectively including a capacity for listening and absorbing different points of view
    • Ability to handle sensitive and confidential information
    • Processing e-commerce orders which include (but, not limited to) order routing, price adjustments and delivery confirmation
    • Addressing both B2B (business to business) and DTC (direct to consumer) inquiries and requests
    • Willing to work rotational am/pm shifts along with holidays; 40 hours/week
    • Be ready to start each shift promptly to ensure no lapse in customer support
    • Provide clear, timely, accurate and professional customer support
    • Be helpful and supportive to all other Customer Care Team members
    • Coordinate with other internal business units in a timely fashion to support any vendor needs for their B2B customers
    • Commit to your own personal development and demonstrate an eagerness to learn
    • Communicate complex customer/vendor issues through ticketing processes and escalations to leadership
    • Other duties as assigned

    Education And Experience

    • Must have 2 - 3 years of experience in customer service support in an online, B2B or DTC environment
    • Minimum of Associate degree or equivalent work experience (BPO)
    • Intermediate to advanced computer skills
    • Excellent knowledge of Microsoft Office products
    • Knowledge of various CRM software systems such as Salesforce/Service Cloud is a plus
    • Prior work experience in the floral industry is a plus

    Work Environment/ Physical Demands

    Work is performed in our corporate office environment and subject to local government compliance rules and regulations. Employees are required to routinely perform the following while carrying out the essential functions of this job:
    • Use standard office equipment (computer, phone, headsets, printer/photocopier, etc.)
    • Sit for long periods of time
    • Lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
  • Microsourcing Philippines Inc

    IT Support Specialist

    1 linggo ang nakalipas

    Microsourcing Philippines Inc Metro Manila / NCR, Pilipinas Buong oras

    With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Desktop Support, be 100% YOU with MicroSourcing · Job overview · To provide technical support to external and internal custo ...

  • Kuehne Nagel

    IT Support Specialist

    3 araw ang nakalipas

    Kuehne Nagel Manila, Pilipinas OTHER

    You will be responsible for providing enterprise-level support to our customers and partners via call, chat and/or email. This is a very dynamic role where you will provide technical assistance, troubleshoot, and resolve customer problems. Your Role · . Your Responsibilities · ...

  • Shepherd

    Technical Support Specialist

    1 linggo ang nakalipas

    Shepherd Philippines, Manila, Pilipinas Buong oras

    · Job Title: Technical Support Specialist · Working Hours: Full-time, Mondays - Fridays, TBD · Location: Remote · Pay Rate: $1200 - $2000/month · About The Role · We are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be r ...

  • Diversify Intelligent Staffing Solutions Inc

    Customer Support Specialist

    2 linggo ang nakalipas

    Diversify Intelligent Staffing Solutions Inc Metro Manila, Pilipinas

    SUMMARY · We're looking for a Customer Support Specialist to build, operate, scale and improve our fast growing Australian and New Zealand service. Based in our new Philippines HQ, this role comes with a heavy focus on establishing strong relationships with our Carriers and Clien ...

  • Arcadis

    Engineering Support Specialist

    1 linggo ang nakalipas

    Arcadis Manila, Philippines, Pilipinas Buong oras

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With ...

  • Avaloq

    IT Onsite Support Specialist

    2 linggo ang nakalipas

    Avaloq Manila, Pilipinas Buong oras

    Company Description · Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and s ...

  • NodeFlair

    Customer Support Specialist

    1 linggo ang nakalipas

    NodeFlair Manila, Pilipinas

    1. What you will do: · As a Customer Support Specialist, you'll join a team you can always rely on for feedback and continuous professional growth. · 2. Your Responsibilities: · First-line support [L1]; · Handle inquiries via chats and email/tickets from China, and the Global mar ...

  • Boldr

    Technical Support Specialist

    1 linggo ang nakalipas

    Boldr Manila, Pilipinas Buong oras

    What Is Your Role · The technical support specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for technology and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot our pla ...

  • Gcore

    Customer Support Specialist

    1 linggo ang nakalipas

    Gcore Manila, Philippines, Pilipinas Buong oras

    Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye It's likely because of Gcore behind the scenes · Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI t ...

  • PartnerHero

    Customer Support Specialist

    1 linggo ang nakalipas

    PartnerHero Philippines, Manila, Pilipinas Buong oras

    About Us · A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good bus ...

  • Shopee

    Operations Support Specialist

    1 linggo ang nakalipas

    Shopee Philippines, Manila, Pilipinas Buong oras

    Job Description: · Responsible for the end-to-end execution of shops under Service by Shopee (SBS). This covers the following: · Manage overall Seller Center operations and execution. (e.g. SKU creation, Marketing promotions - voucher creation etc.) · Check's price listed, vouche ...

  • Tyler Technologies

    Accounting Software Support Specialist

    1 linggo ang nakalipas

    Tyler Technologies Philippines, Manila, Pilipinas Buong oras

    · Looking for a meaningful way to apply your education in Accounting or Finance Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro Financia ...

  • HyLogic

    Data Integration Support Specialist

    1 linggo ang nakalipas

    HyLogic Philippines, Manila, Pilipinas Buong oras

    Data Integration Support Specialist · Hylogic is at the heart of redefining the SCM landscape for the Fortune 500 'giants', with a primary focus on the FMCG industry. · At HyLogic we are looking for a talented Data Integration Support Specialist to join our team. · We are looking ...

  • KNAK AI

    L1 Customer Support Specialist

    1 linggo ang nakalipas

    KNAK AI Manila, Philippines, Pilipinas Buong oras

    Overview · As an L1 Customer Support Specialist at KNAK AI Solutions, you will be an integral part of our client support team, dedicated to ensuring efficient resolution of Level 1 support tickets and enhancing customer satisfaction for our client, HappyCo. This role requires exc ...

  • Xurpas Enterprise

    Digital Solution Support Specialist

    2 linggo ang nakalipas

    Xurpas Enterprise Manila, Pilipinas

    At Xurpas Enterprise, we are driven by our goal to help organizations of all sizes successfully implement their digital transformation. We offer ready-made business solutions, custom software development, and IT staff outsourcing. · Our consultative, end-to-end process ensures th ...

  • Roami

    Phone Support Specialist

    1 linggo ang nakalipas

    Roami Caloocan, Pilipinas Buong oras

    Here at Roami - Vacation and Rental the Phone Associate position is a crucial part of our team in helping ensure our guests have a memorable experience by doing whatever it takes to provide a problem-free stay · Telephone Processing:The Phone Support Specialist is responsible for ...

  • PartnerHero

    Temporary Customer Support Specialist

    1 linggo ang nakalipas

    PartnerHero Philippines, Manila, Pilipinas Buong oras

    Role Details · Type of Support: Omnichannel (Email, chat, phone, social media) · Contract Duration: Temporary · Work Schedule: To be determined · Work Type and Location: Hybrid, Metro Manila · About The Role · Do you like helping others PartnerHero is looking for talented folks t ...

  • Xurpas Enterprise

    Digital Solution Support Specialist

    1 linggo ang nakalipas

    Xurpas Enterprise Philippines, Manila, Pilipinas Buong oras

    At Xurpas Enterprise, we are driven by our goal to help organizations of all sizes successfully implement their digital transformation. We offer ready-made business solutions, custom software development, and IT staff outsourcing. · Our consultative, end-to-end process ensures th ...

  • Xurpas Enterprise

    Digital Solution Support Specialist

    1 linggo ang nakalipas

    Xurpas Enterprise Manila, Philippines, Pilipinas Buong oras

    Xurpas Enterprise, a wholly-owned subsidiary of Xurpas Inc., provides custom IT solutions that help organizations with their digital transformation. These solutions result in improved business processes, employee productivity, and customer experiences. Our company offers a unique ...

  • ADP

    Client Support Specialist

    4 araw ang nakalipas

    ADP Makati City, Pilipinas Not Specified

    MAS - BTS Client Service Client Support Specialist (Listed) MAS - BTS Client Service Client Support Specialist (Listed) · Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committe ...