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    Customer Support Specialist - Manila, Pilipinas - NodeFlair

    NodeFlair
    NodeFlair Manila, Pilipinas

    1 linggo ang nakalipas

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    Paglalarawan

    1. What you will do:

    As a Customer Support Specialist, you'll join a team you can always rely on for feedback and continuous professional growth.

    2. Your Responsibilities:

    • First-line support [L1];
    • Handle inquiries via chats and email/tickets from China, and the Global market;
    • Provide consultations about our products and services, such as CDN, Cloud, Hosting;
    • Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

    3. Requirements:

    • Excellent verbal and written English (B2 and above) and Chinese (B2) communication skills;
    • Ready to learn a lot and work with technical cases/issues;
    • Experience in Technical Support 1+ year;
    • Good knowledge and understanding of IT, networking or how the Internet works (network devices, IP, DNS, MAC address, ping, traceroute, reading logs etc);
    • You're familiar with Cloud and CDN, or at least have a general understanding about them;
    • Good problem-solving skills;
    • Experience with Jira and Incident Management;
    • Experience with Zendesk;
    • A fast learner, organized and team player;
    • Able to find, analyze and ready to assimilate a lot of information about our products and services;
    • Responsible, polite, and optimistic person with strong communication skills;
    • Can explain complex things so that they become clear and simple;
    • Good at prioritizing tasks.

    Nice to Have:

    • Experience with CDN, Cloud or DNS, or strong desire to learn about them;
    • Basic understanding or hands-on experience with Linux, API and payments;
    • Certifications in ITIL, Linux, Tech Skills and Networking;

    About the schedule:

    Monday-Friday, 09:00 - 18:00, 1 hour of a break time.

    On-call duty is possible.

    4. Benefits:

    • Competitive salary;
    • Flexible schedule;
    • Remote, hybrid, or office work;
    • Educational support;
    • Medical insurance (depending on the contract type and your location);
    • Business trips (depending on your role).
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