- Providing excellent, friendly, and positive customer service via email, chat, and/or phone
- Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
- Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
- Savvy with web, computer, and smartphones
- Able to work independently and collaboratively
- Strong English proficiency, spoken and written
- Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
- Ability to thrive in a dynamic and evolving environment - must be adaptable
- Metrics-driven and proven ability to handle a high volume of customer interactions
- Strong conflict resolution skills and even temperament in challenging situations
- Hybrid workplace - depending on the partner, role, management, and/or personal workspace
- Overtime is available if applicable
- Competitive compensation based on experience
- Attractive benefits package including medical, dental, and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
-
IT Support Specialist
5 araw ang nakalipas
Microsourcing Philippines Inc Metro Manila / NCR, Pilipinas Buong orasWith over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Desktop Support, be 100% YOU with MicroSourcing · Job overview · To provide technical support to external and internal custo ...
-
IT Support Specialist
2 araw ang nakalipas
Kuehne Nagel Manila, Pilipinas OTHERYou will be responsible for providing enterprise-level support to our customers and partners via call, chat and/or email. This is a very dynamic role where you will provide technical assistance, troubleshoot, and resolve customer problems. Your Role · . Your Responsibilities · ...
-
Technical Support Specialist
5 araw ang nakalipas
Shepherd Philippines, Manila, Pilipinas Buong oras· Job Title: Technical Support Specialist · Working Hours: Full-time, Mondays - Fridays, TBD · Location: Remote · Pay Rate: $1200 - $2000/month · About The Role · We are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be r ...
-
Customer Support Specialist
1 linggo ang nakalipas
Diversify Intelligent Staffing Solutions Inc Metro Manila, PilipinasSUMMARY · We're looking for a Customer Support Specialist to build, operate, scale and improve our fast growing Australian and New Zealand service. Based in our new Philippines HQ, this role comes with a heavy focus on establishing strong relationships with our Carriers and Clien ...
-
Engineering Support Specialist
5 araw ang nakalipas
Arcadis Manila, Philippines, Pilipinas Buong orasArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With ...
-
IT Onsite Support Specialist
1 linggo ang nakalipas
Avaloq Manila, Pilipinas Buong orasCompany Description · Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and s ...
-
Customer Support Specialist
1 linggo ang nakalipas
NodeFlair Manila, Pilipinas1. What you will do: · As a Customer Support Specialist, you'll join a team you can always rely on for feedback and continuous professional growth. · 2. Your Responsibilities: · First-line support [L1]; · Handle inquiries via chats and email/tickets from China, and the Global mar ...
-
Technical Support Specialist
1 linggo ang nakalipas
Boldr Manila, Pilipinas Buong orasWhat Is Your Role · The technical support specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for technology and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot our pla ...
-
Customer Support Specialist
5 araw ang nakalipas
Tribute Technology Philippines, Manila, Pilipinas Buong orasAbout Tribute Technology · At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are tr ...
-
Customer Support Specialist
5 araw ang nakalipas
Gcore Manila, Philippines, Pilipinas Buong orasHave you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye It's likely because of Gcore behind the scenes · Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI t ...
-
Customer Support Specialist
5 araw ang nakalipas
PartnerHero Philippines, Manila, Pilipinas Buong orasAbout Us · A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good bus ...
-
Operations Support Specialist
5 araw ang nakalipas
Shopee Philippines, Manila, Pilipinas Buong orasJob Description: · Responsible for the end-to-end execution of shops under Service by Shopee (SBS). This covers the following: · Manage overall Seller Center operations and execution. (e.g. SKU creation, Marketing promotions - voucher creation etc.) · Check's price listed, vouche ...
-
Accounting Software Support Specialist
5 araw ang nakalipas
Tyler Technologies Philippines, Manila, Pilipinas Buong oras· Looking for a meaningful way to apply your education in Accounting or Finance Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro Financia ...
-
Data Integration Support Specialist
5 araw ang nakalipas
HyLogic Philippines, Manila, Pilipinas Buong orasData Integration Support Specialist · Hylogic is at the heart of redefining the SCM landscape for the Fortune 500 'giants', with a primary focus on the FMCG industry. · At HyLogic we are looking for a talented Data Integration Support Specialist to join our team. · We are looking ...
-
Digital Solution Support Specialist
1 linggo ang nakalipas
Xurpas Enterprise Manila, PilipinasAt Xurpas Enterprise, we are driven by our goal to help organizations of all sizes successfully implement their digital transformation. We offer ready-made business solutions, custom software development, and IT staff outsourcing. · Our consultative, end-to-end process ensures th ...
-
L1 Customer Support Specialist
5 araw ang nakalipas
KNAK AI Manila, Philippines, Pilipinas Buong orasOverview · As an L1 Customer Support Specialist at KNAK AI Solutions, you will be an integral part of our client support team, dedicated to ensuring efficient resolution of Level 1 support tickets and enhancing customer satisfaction for our client, HappyCo. This role requires exc ...
-
Phone Support Specialist
1 linggo ang nakalipas
Roami Caloocan, Pilipinas Buong orasHere at Roami - Vacation and Rental the Phone Associate position is a crucial part of our team in helping ensure our guests have a memorable experience by doing whatever it takes to provide a problem-free stay · Telephone Processing:The Phone Support Specialist is responsible for ...
-
Digital Solution Support Specialist
5 araw ang nakalipas
Xurpas Enterprise Philippines, Manila, Pilipinas Buong orasAt Xurpas Enterprise, we are driven by our goal to help organizations of all sizes successfully implement their digital transformation. We offer ready-made business solutions, custom software development, and IT staff outsourcing. · Our consultative, end-to-end process ensures th ...
-
Digital Solution Support Specialist
5 araw ang nakalipas
Xurpas Enterprise Manila, Philippines, Pilipinas Buong orasXurpas Enterprise, a wholly-owned subsidiary of Xurpas Inc., provides custom IT solutions that help organizations with their digital transformation. These solutions result in improved business processes, employee productivity, and customer experiences. Our company offers a unique ...
-
Client Support Specialist
3 araw ang nakalipas
ADP Makati City, Pilipinas Not SpecifiedMAS - BTS Client Service Client Support Specialist (Listed) MAS - BTS Client Service Client Support Specialist (Listed) · Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committe ...
Temporary Customer Support Specialist - Philippines, Manila, Pilipinas - PartnerHero
Paglalarawan
Role DetailsType of Support: Omnichannel (Email, chat, phone, social media)
Contract Duration: Temporary
Work Schedule: To be determined
Work Type and Location: Hybrid, Metro Manila
About The Role
Do you like helping others PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you'll have the support you need to develop and grow your career.
The reason you join won't be the reason you stay.
You'll Be...
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How We're Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
Read more about our Core Values and story
PRIVACY NOTICE
PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHero's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center