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    Ecommerce Support Specialist - Philippines, Quezon City, Pilipinas - MicroSourcing

    MicroSourcing
    MicroSourcing Philippines, Quezon City, Pilipinas

    1 linggo ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan
    With more than 6,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest provider of offshoring solutions.

    Ecommerce Support Specialist, be 100% YOU with MicroSourcing

    An Ecommerce Support Specialistis expected to:

    The Support Specialist will be responsible for troubleshooting and resolving feed-related issues. You will be responsible for all elements of data feed optimization, ensuring adherence and industry best practices and documented methodology to ensure a high level of service delivery.
    • Fulfilling client's support requests, providing insights and suggestions to resolve the issues
    • Troubleshooting feed issues and providing resolution
    • Manipulating data by implementing SQL queries through data sorting, extraction and optimization
    • Writing queries to accomplish data optimizations, transitions, matching ups, filtering, sorting and fixing broken product URLs and image URLs
    • Configuring and mapping attributes from a variety of files, including delimited and XML files, custom scripts and API-based platform integrations
    • Troubleshooting data imports and exports that are not functioning correctly, ensuring the integrity of data
    • Resolving mismatching product attributes when products are updated
    • Troubleshooting channel specific errors, communicating with various shopping channels and affiliate networks to gain clarity on resolving errors and warnings
    • Identifying scope and priority of support requests to ensure proper outcomes
    • Understanding the basic relationship between feeds and campaigns and how it impacts client's performance
    • Maintaining integrity of live feeds during work
    • Understanding basics of how the platform operates
    • Managing multi-client expectations, ensuring clients are informed of the status and are responded to in a timely manner
    What it takes to be part of our team:
    • 2 years of E-Commerce business-to-business client experience
    • 2 years of technical support experience
    • Analytical, critical thinking, and research skills
    • Problem identification and troubleshooting skills
    • Basic knowledge of order execution logic, IF THEN logic, and utilization of software functions in any shape or form
    • Basic knowledge of SQL or Excel: Data manipulations are performed within our technology utilizing our language, which is similar to SQL and Excel.
    • Must be willing to work the night shift
    Whatu0027s in it for you
    • Competitive Total Rewards (Compensation, HMO, Group Life Insurance and Performance bonuses)
    • A very collaborative work culture
    • Flexible work arrangements
    Find a balance between work and life that fits you. Do what you do best with MicroSourcing

    For more information, visit

    .Terms & Conditions apply
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