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    Technical Support Specialist - Quezon City, Philippines, Pilipinas - MicroSourcing

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan
    Essential Duties and Responsibilities include the following. Other duties may be assigned:
    • Reset passwords, add new users and contracts, configure and maintain accounts, customer information, and templates across multiple software solutions
    • Train and on-board new users
    • Utilize the system to generate reports and address data or system inquiries requested by customers or colleagues
    • Proactively investigate system and data issues for customers and colleagues
    • Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
    • Solve diverse set of system related problems - from SaaS implementation questions, system operational and functional questions, and user configuration testing
    • Log customer interactions into CRM system
    • Create and escalate support tickets to the development team
    • Communicate with quick turn-around response time via phone and email (in accordance with SLAs

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