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    Operations Support Specialist - Philippines, Quezon City, Pilipinas - MicroSourcing

    MicroSourcing
    MicroSourcing Philippines, Quezon City, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan
    We are seeking a detail-oriented and efficient Operations Support Specialist to join our team.
    The successful candidate will play a crucial role in maintaining and creating up-to-date lease
    records for the residents of our multifamily apartment communities and ensuring the
    accuracy and integrity of our data. The Operations Support Specialist will work closely with
    onsite teams at our managed properties to maintain accurate lease records, create new
    leases, process move-out billing or security deposit refund statements, and provide general
    back-office support for our ongoing projects.
    Day to day functions included, but not limited to:


    Lease Creation:
    . Guide applicants for residency, and renewing residents at our apartment
    communities beginning with the leasing process with templated emails and text
    messages within the Company's CRM. Our goal is to provide a high-touch,
    high-quality experience that encourages the selection of value-added services
    and amenities, and ensuring strong resident connections with our Company
    and brand.
    . Accurately and efficiently create new residential leases for future and renewing
    residents based on data provided by applicants and onsite teams in our electronic
    lease platform, and choices made by the future resident in the pre-move in
    process.
    . Collaborate with onsite teams to ensure leases adhere to Company policies,
    industry standards, and governmental laws and regulations.
    . Transmit lease documents for electronic signature by applicants and use
    templated follow up within the Company's CRM to ensure timely execution.
    . Maintain accurate records of resident transactions and agreements in Company
    database and document management systems.


    Move-Out Deposit Accounting:
    . Collect photographic, video, and written documentation from onsite teams
    regarding the condition of apartments after a resident moves out to support any
    charges or deductions from resident security deposits and calculate those charges
    using Company-provided worksheets and formulas.
    . Using Company worksheets and provided formulas, evaluate former resident
    compliance with lease terms, such as required notices, move out dates, length of
    lease, etc. to calculate any non-damage related credits, charges, or deductions
    from the resident security deposit.
    . Book entries for credits or debits associated with these records in Company ERP
    (Yardi Elevate) and produce post-move out final resident account statements in a
    timely manner, accurately reflecting resident deposits, credits and debits based on
    provided data and in compliance with Company policies and legal requirements.
    . Use templated communications within Company CRM to communicate with
    former residents and onsite teams regarding deposit returns, providing clear
    explanations and support for deductions.
    . Support 3rd party collection agencies in their attempts to collect past-due balances
    by providing additional documentation and support regarding charges as needed
    and upon request.
    . Support administration of lease deposit insurance programs as needed and upon
    request.


    Record Keeping:
    . Maintain organized and up to date records in Microsoft Excel, the Company CRM,
    and the Company document management systems for reference and auditing
    purposes.
    . Assist in preparing reports related to lease activity and deposit accounting.


    Collaboration:
    . Work closely with onsite teams, other members of the Operations Department,
    the Accounting Department, and other departments, as needed, to ensure
    seamless resident onboarding, renewals, lease document management and
    accurate bookkeeping practices.
    . Communicate effectively with the Operations Support Manager and other team
    members to understand software and record-keeping requirements.
    . Collaborate with other Operations team members to prioritize tasks and meet
    recurring schedules and project deadlines.
    Assist in other administrative tasks assigned.
    . Adhere to privacy and security regulations, maintaining confidentiality of sensitive
    information.
    . Perform data verification and validation to ensure accuracy and completeness.
    . Identify and rectify errors in datasets through data cleansing and quality
    improvement processes.

    . Proven experience in data entry with a minimum typing speed of 70 WPM and
    98% accuracy.
    . Proven experience in lease administration or related role.
    . Proficiency in Microsoft Excel, including experience with Microsoft 365.
    . Meticulous attention to detail and excellent organizational skills.
    . Knowledge of data privacy regulations and commitment to confidentiality.
    . Excellent time management skills to meet deadlines, especially when dealing with
    high data volumes.
    . Excellent English communication skills, both written and verbal.
    . Spanish-language proficiency is a plus.
    Competencies/Personality
    Traits
    . Detail-oriented and an analytical thinker to identify patterns and discrepancies in
    data.
    . Strong problem-solving skills to resolve data-related issues.
    . Excellent time management and prioritization abilities.
    . Ability to work effectively under pressure and meet deadlines.
    . Professionalism and strong interpersonal skills for effective team communication.
    Prior Experience
    Describe the prior working experience a
    candidate should have.
    . Prior experience in data entry and maintaining organized reports.
    . Familiarity with basic bookkeeping practices, lease management software or
    property management software systems is a plus.
    . Experience in roles that involve written and verbal personnel interactions in
    English is required.
    . Experience in tasks that require use of a CRM for communication is a plus.
    . Previous roles involving organization, compliance, administrative tasks, and
    attention to detail is required.
    While prior experience in Property Management industry is highly desirable, candidates with
    a strong foundation in administrative roles, attention to detail, and the ability to learn quickly
    may also be considered for this position. Training and onboarding will be provided to help
    individuals transition into the specific requirements of lease administration.
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