- Health Insurance (HMO)
- Competitive Salary
- Expanded maternity leave up to 120 days
- Allowances
- Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
- Companywide events
- Fun & Relaxed environment
- IT Helpdesk Tier 3 Support Specialist
- Eastwood Libis, QC (Work from Home)
- Work Schedule: Tuesday to Saturday | 7 AM to 4 PM
- Training Schedule: Monday to Friday | 7 PM to 4 AM (4 to 6 weeks)
- Monitor the support queue and evaluate the incidents logged, ensuring they are correctly prioritized and assigned to appropriate support resources for the fastest possible resolution.
- Provide feedback on incidents that are missing information or have been mis-assigned, contributing to continuous improvement in the support process.
- Manage and maintain the appropriate databases, applications, servers, or network ecosystems to ensure the stability and performance of the support environment.
- Maintain the support environment for building and maintaining test environments and development spaces, collaborating with other teams as needed.
- Offer proactive support through event management and other monitoring activities, identifying potential issues before they escalate and impact users.
- Collaborate with other support tiers and departments to ensure efficient resolution of incidents and effective knowledge sharing.
- Participate in the development and implementation of IT support policies, procedures, and best practices.
- Bachelor's degree in information technology, Computer Science, or a related field.
- A minimum of 7 years of experience in a technical support role, with at least 2 years in a Tier 3 support capacity.
- Strong knowledge of IT systems, databases, applications, servers, and network ecosystems.
- Excellent problem-solving and troubleshooting skills.
- ITIL certification or relevant experience in IT service management.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
- Strong organizational and time management skills, with the ability to prioritize tasks and work under pressure.
- Detail-oriented and proactive, with a focus on continuous improvement.
- Familiarity with IT support tools and software, such as ticketing systems, remote support tools, and monitoring applications.
- Experience with various operating systems, including Windows, macOS, and Linux.
- Ability to work effectively both independently and as part of a team.
- Outgoing and Energetic with a positive attitude.
-
Payroll Support Specialist
6 araw ang nakalipas
Microsourcing Philippines Inc Central Luzon, Southern Tagalog, Metro Manila / NCR, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Payroll Support Specialist, be 100% YOU with MicroSourcing · A Payroll Support Specialist is expected to: Execute the client ...
-
Operations Support Specialist
6 araw ang nakalipas
MicroSourcing Philippines, Quezon City, Pilipinas Buong orasWe are seeking a detail-oriented and efficient Operations Support Specialist to join our team. · The successful candidate will play a crucial role in maintaining and creating up-to-date lease · records for the residents of our multifamily apartment communities and ensuring the · ...
-
Software Support Specialist
6 araw ang nakalipas
Sourcefit Philippines, Quezon City, Pilipinas Buong orasPosition Summary · The Help Desk/Software Support Specialist plays a pivotal role in maintaining strong client relationships through prompt and effective product and service support. Utilizing a combination of knowledge bases and proprietary troubleshooting techniques, this role ...
-
Ecommerce Support Specialist
6 araw ang nakalipas
MicroSourcing Philippines, Quezon City, Pilipinas Buong orasWith more than 6,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest provider of offshoring solutions. · Ecommerce Support Specialist, be 100% YOU with MicroSourcing · An Ecommerce Support Specialistis expected to: · The Sup ...
-
Verification Support Specialist
6 araw ang nakalipas
Sourcefit Philippines, Quezon City, Pilipinas Buong orasPosition Summary · We are currently seeking a meticulous and highly organized Insurance Verification Support Specialist to join our esteemed team. In this pivotal role, you will be tasked with diligently verifying patients' insurance benefits through direct communication with ins ...
-
Technical Support Specialist
6 araw ang nakalipas
MicroSourcing Quezon City, Philippines, Pilipinas Buong orasEssential Duties and Responsibilities include the following. Other duties may be assigned:Reset passwords, add new users and contracts, configure and maintain accounts, customer information, and templates across multiple software solutions · Train and on-board new users · Utilize ...
-
Payroll Support Specialist
6 araw ang nakalipas
MicroSourcing Philippines, Quezon City, Pilipinas Buong oras. Execute the client services payroll accurately and in a timely manner. · . Data management associated with milk/component weights, resolution, or modifications within the operating systems. · . Perform due diligence processes to ensure that data entry and processing functions ...
-
Application Support Specialist
6 araw ang nakalipas
Primover Consultancy Services, Inc. Philippines, Quezon City, Pilipinas Buong orasQualifications · Bachelor's Degree in any IT-related course · At least 2 years experience in the Application system and/or technical architecture support, systems and data analysis, troubleshooting and problem identification, and resolution of identifies issues/problems · 1 year ...
-
Chat Support Specialist
4 oras ang nakalipas
Metacom BPO Quezon City, Pilipinas PermanentJob Responsibilities: · * Follow standard operations and procedures. · * Recognize and escalate priority problems in accordance with Client standards. · * Perform basic troubleshooting when necessary. · Qualifications: · * College undergraduate with data entry experience · * Col ...
-
Customer Support Specialist
4 oras ang nakalipas
Manpower Core Group Inc. Quezon City, Pilipinas Buong orasThe role involves managing over 100 daily customer inquiries across multiple channels, ensuring prompt and exceptional service. · The aim is to foster a positive brand experience for existing customers and convert inquiries into sales for prospective shoppers. · Responsibilitie ...
-
Financial Support Specialist
1 linggo ang nakalipas
Aspire Global Solutions Quezon City, Pilipinas Buong orasYour Key ResponsibilitiesProvide top-notch customer service through various communication channels.Address customer inquiries and resolve issues.Collaborate with the team to ensure a positive customer experience.Needed QualificationsAt least 2 years of college education.3 months ...
-
Financial Support Specialist
4 oras ang nakalipas
Aspire Global Solutions Quezon City, Pilipinas Buong orasYour Key Responsibilities · Provide top-notch customer service through various communication channels. · Address customer inquiries and resolve issues. · Collaborate with the team to ensure a positive customer experience. · Needed Qualifications · At least 2 years of college educ ...
-
Tier 1 Support Specialist
6 araw ang nakalipas
MicroSourcing Philippines, Quezon City, Pilipinas Buong orasTake direction from the Tier 1 Support Specialist and work with the Support Team to maintain relationships with each of their assigned accounts and take responsibility for resolving issues and servicing the clientu0027s needs. · Duties and Responsibilities:Provide client services ...
-
Logistics & Sales Support Specialist
6 araw ang nakalipas
MicroSourcing Philippines, Quezon City, Pilipinas Buong orasPosition: Intermediate · Work Type: Full time · Set-up: Onsite · Schedule: Day Shift · Location: Eastwood, Libis, QC · Offer: Can offer up to 50k package (depending on your qualifications) · A Logistic & Sales Support Specialist is expected to: · . Process and manage drop ship or ...
-
IT Support Specialist
6 araw ang nakalipas
Microsourcing Philippines Inc Metro Manila / NCR, Pilipinas Buong orasWith over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Desktop Support, be 100% YOU with MicroSourcing · Job overview · To provide technical support to external and internal custo ...
-
IT Support Specialist
3 araw ang nakalipas
Kuehne Nagel Manila, Pilipinas OTHERYou will be responsible for providing enterprise-level support to our customers and partners via call, chat and/or email. This is a very dynamic role where you will provide technical assistance, troubleshoot, and resolve customer problems. Your Role · . Your Responsibilities · ...
-
L2 Help Desk Support Specialist
6 araw ang nakalipas
Microsourcing Philippines Inc Quezon City, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · L2 Help Desk Support Specialist, be 100% YOU with MicroSourcing · A L2 Help Desk Support Specialist is expected to:Strong techn ...
-
Tier 1 Helpdesk Support Specialist
6 araw ang nakalipas
Sourcefit Quezon City, Philippines, Pilipinas Buong orasPosition Summary · We are seeking a dedicated and knowledgeable Tier 1 Helpdesk Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring timely resolution of issues, and maintaining high ...
-
L2 Helpdesk/Technical Support Specialist
5 araw ang nakalipas
MicroSourcing Quezon City, Philippines, Pilipinas Buong orasDiverse role / Autonomy. Being quite a diverse role, you won't get bored You will be responsible for: · The provisioning of high-quality technical support to our clients via telephone, email & chat · Hardware and software provisioning (run-up) for client orders · Management and o ...
-
Local Account Chat Support Specialist
3 oras ang nakalipas
Metacom Quezon City, Pilipinas Buong orasJob Responsibilities: · • Forecast budget requirements, update journal entries and prepare reports on same. · • Understand customer financial needs and accordingly recommend suitable bank products. · • Maintain up-to-date knowledge about bank products and services. · • Assist in ...
IT Helpdesk Tier 3 Support Specialist - Philippines, Quezon City, Pilipinas - Sourcefit
Paglalarawan
We are currently seeking an experienced IT Helpdesk Tier 3 Support Specialist to join our team. The successful candidate will be responsible for monitoring the support queue, evaluating incidents, and ensuring their appropriate prioritization and assignment. The role involves managing the support inbox, collaboration workspaces, databases, applications, servers, and network ecosystems. The Help Desk Tier 3 Support Specialist will also maintain test environments, development spaces, and provide proactive support through event management and monitoring activities.What's in it for you
