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    B&M Internship Luzon IT Operations 2024 - Quezon City, Pilipinas - Concentrix

    Concentrix
    Concentrix background
    Buong oras
    Paglalarawan

    Job Title:

    B&M Internship Luzon IT Operations 2024

    Job Description

    IT Operations will be representing IT in front of Site Leaders, he is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

    Essential Functions/Core Responsibilities

    • Represents IT in front of Site Leaders.

    • Coordinates as smart hands with different portfolio and engineering workgroups


    • Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes


    • Perform hardware and software upgrades to peripheral equipment


    • Attend to break/fix engagement as required by Situation Management for technology related problems
    and issues received from both internal and external clients


    • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system


    • Perform site maintenance and safety checks of assigned equipment


    • Perform checks and ensure that antivirus definition, Microsoft patches are updated.

    • Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner.
    Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required


    • Performs\Tests backup for the onsite servers.


    • Security analyst and applying Security control and providing Local Security analysis (SEP, Network capture, ....)


    • Local Change Management for Infrastructure, Application and Security


    • Remote Application and software Management


    • Business continuity plan testing and recommendation


    • Responsible for control and manage of all IT and Infrastructure room (Genset, UPS and IT Room)


    • Analyse WIFI intrusion with CDOC, manage WIFI access and PW


    • Manage the Video Conference Room (access control)


    • Clients and CNX application implementation


    • CNX Local Bots and automation implementation


    • Support Network Data and Voice implementation.

    Candidate Profile


    • Experience working within an IT help desk environment working to targets


    • Good Technical Skills as it relates to multi-user operating system, hardware and software tools, including installation, configuration, and maintenance


    • Strong communication skills, both written and verbal (English Language)


    • Demonstrated ability to multi-task and meet timelines on deliverables


    • Self-starter, sense of urgency, and works well under pressure


    • Strong attention to detail


    Career Framework Role
    Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.
    Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.
    Identifies key issues and patterns from partial/conflicting data.
    Takes a broad perspective to problems and spots new, less obvious solutions.

    Location:

    PHL Quezon City - Tera Tower 1st Floor

    Language Requirements:

    Time Type:

    Full time

    If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents


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