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    Helpdesk Specialist - Quezon City, Pilipinas - MicroSourcing

    MicroSourcing
    MicroSourcing Quezon City, Pilipinas

    2 linggo ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan
    As a member of the NTG Help Desk Team, the Help Desk Specialist responds to inquiries and requests
    for assistance with our business client's computer systems and applications. The Help Desk Specialist is expected to identify, analyze, and troubleshoot these issues. The Help Desk Specialist resolves ticket
    inquiries with the aim of eliminating recurrences and reducing calls to the help desk. We are looking for someone who is motivated to grow in their career and extremely reliable with excellent communication
    and troubleshooting skills.

    Job Responsibilities:
    . Consults with customers on the telephone providing support
    . Troubleshoots and assists users with difficulties encountered with software and computer
    hardware related questions.
    . Escalate issues to senior Help Desk Specialist as needed
    . Responsible for and able to perform telephone (help desk) support of peripheral devices,
    including printers, and mobile devices
    . Follow up on assigned open calls to verify resolution of customer problems.
    . Documents actions performed and troubleshooting steps completed in Help Desk System
    . Assists both technical and non-technical personnel to solve customer related issues and work
    successfully through their requests.

    Qaulifications:
    . BILINGUAL in English and Spanish, a plus
    . Team player with a positive attitude
    . A strong desire to learn
    . Has knowledge of commonly used IT concepts, practices, and procedures.
    . Solid communicator with strong writing skills.
    . Excellent analytical and troubleshooting skills with a strong focus on results.
    . Strong history of positive customer interaction and customer support.
    . Willingness to be on call and/or work shifts when necessary.
    . Familiarity(not expert) with relevant technologies such as:
    Active Directory
    Azure
    AWS
    DNS
    Windows 10
    Windows Server
    Microsoft Office Suite

    Whatu0027s in it for you
    • Competitive Total Rewards (Compensation, HMO, Group Life Insurance and Performance bonuses)
    • A very collaborative work culture
    Find a balance between work and life that fits you. Do what you do
    best with MicroSourcing

    For more information, visit

    .Terms & Conditions apply
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