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    Technical Support Specialist/IT Helpdesk - Taguig, Pilipinas - Information Professionals Inc

    Information Professionals Inc
    Information Professionals Inc Taguig, Pilipinas

    Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas

    Information Professionals, Inc. background
    Paglalarawan

    • Triage customercreated issues and resolve or escalate to equipment vendor as necessary
    • Monitor all equipment uptime and performance, and escalate to the appropriate vendor as necessary
    • Communicate via zoom call with customers or field technicians
    • Follow up with equipment manufacturers, network service providers, and internal support team on outstanding tickets and issues
    • Collaborate with team members through daily stand up meetings and other communication tools
    Requirements:-Associate's or Bachelor's Degree preferred

    • Availability to work on after hours rotation, including nights and weekends with advanced notice
    • Knowledge and understanding of Ethernet network access, configurations, IP based routing concepts, and providing Virtual Private Network details to carriers and data centers
    • Experience working with wireless carriers, managing data lines, provisioning and deactivating accounts
    • Hands on systems development & programming experience (Linux, MySQL, Bash)
    • Strong understanding of databases and develop schedule reporting for weekly metrics
    • Preferably with past Help Desk Experience (CSR/TSR).
    • With a conducive home/remote working environment (fast and secure internet connection, low noise/minimal disruption for taking calls, etc.)
    • Good in both verbal and written English communication skills.
    • Soft Skills Needed: Customer Service, Quality Focus, Flexibility, Attention to Detail.
    • Minimum 2 years experience working with Business Users and Developers to provide processes to issues that further enhance the application and provide the business user with an improved product

    What you`ll get:

    • You`ll be working with teams based in Manila and in the US, all passionate about providing service excellence.
    Aside from awesome teammates, here are some perks you`ll get:

    -monthly internet allowance
    -performance incentives
    -remote work privilege
    -the coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock, and many more)
    -game nights
    -internal learning and training programs
    -regular team building activities, both virtual and in-person

    • HMO coverage for you and your dependent
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