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    Customer Success Manager - Philippines, Pilipinas - Dempsey Inc

    Dempsey Inc
    Dempsey Inc Philippines, Pilipinas

    2 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    Job Description

    • Overall responsibility of perfect implementation of all client payroll rules.
    • Stay updated on changing DOLE rules and updating the software accordingly.
    • Motivate the team to ensure client satisfaction and employee satisfaction.
    • Runs payroll for clients.
    • Develop Excel back-ups for calculation.
    • Automate payroll on the HCMS for all current clients.
    • Handles existing and new client's data migration.
    • Obtain understanding of client payroll rules and policies during implementation.
    • Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client.
    • Highlight any discrepancies in historical calculation to the client.
    • Confirm the client rules can be deployed in the software.
    • Highlight any customization request by the client.
    • Cross check automated payroll with Excel calculations.
    • Obtain client sign off on all payroll calculations and reports during implementation.
    • Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients.
    • Be a Product Champion and train your team members on our HCMS.
    • Train team members on soft skills required to interact within the organization and clients.
    • Oversee the demos to prospective clients.
    • Evaluate and analyze clients' needs.
    • Enhance client training and encourage them to upgrade their product, if needed.
    • Promotes client loyalty.
    • Work with other teams internally and at client's end to ensure roadblocks are getting resolved.
    • Define the project plan for each implementation and ensure all timelines are met.
    • Escalate when required to ensure no timelines are missed.
    • Interact with clients including site visits for implementation and maintain a good rapport.
    • Ensure timely resolution of all client concerns post implementation.
    • Provide regular updates on the implementation to the leadership team internally, to the client and bank partners.
    • Inspire and motivate the department as to promote a positive and productive work atmosphere.
    • Such other duties as may be designated or assigned by the Company as may be made known to you.

    Qualifications
    ● At least 2- 5 years' experience as Customer Success Officer/ Manager in a Software as a Service Company leading at least 5-10 Implementation Analyst


    • At least 2-5 years' experience in software implementation
    • At least 2-5 years' experience in calculating payroll for multiple clients.
    • Knowledge of updated DOLE rules
    • Advance MS Excel Skills
    • Willing to travel for business trips to meet clients.
    • Strong analytical and planning skills
    • Good communication and presentation skill
    With alternate Saturdays, Flexible time in from 7am to 9am.

    Monthly Salary: 40,000 to 60,000
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