- Overall responsibility of perfect implementation of all client payroll rules.
- Stay updated on changing DOLE rules and updating the software accordingly.
- Motivate the team to ensure client satisfaction and employee satisfaction.
- Runs payroll for clients.
- Develop Excel back-ups for calculation.
- Automate payroll on the HCMS for all current clients.
- Handles existing and new client's data migration.
- Obtain understanding of client payroll rules and policies during implementation.
- Calibrate with the client on how each rule and policy is to be applied using historical payroll
- Highlight any discrepancies in historical calculation to the client.
- Confirm the client rules can be deployed in the software.
- Highlight any customization request by the client.
- Cross check automated payroll with Excel calculations.
- Obtain client sign off on all payroll calculations and reports during implementation.
- Ensure successful On-boarding and Implementation of our Human Capital Management
- Be a Product Champion and train your team members on our HCMS.
- Train team members on soft skills required to interact within the organization and clients.
- Oversee the demos to prospective clients.
- Evaluate and analyze clients' needs.
- Enhance client training and encourage them to upgrade their product, if needed.
- Promotes client loyalty.
- Work with other teams internally and at client's end to ensure roadblocks are getting resolved.
- Define the project plan for each implementation and ensure all timelines are met.
- Escalate when required to ensure no timelines are missed.
- Interact with clients including site visits for implementation and maintain a good rapport.
- Ensure timely resolution of all client concerns post implementation.
- Provide regular updates on the implementation to the leadership team internally, to the client
- Inspire and motivate the department as to promote a positive and productive work atmosphere.
- Such other duties as may be designated or assigned by the Company as may be made known to
- At least 2-5 years experience in software implementation
- At least 2-5 years experience in calculating payroll for multiple clients
- Knowledge of updated DOLE rules
- Advance MS Excel Skills
- Willing to travel for business trips to meet clients
- Strong analytical and planning skills
- Good communication and presentation skill
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Customer Success Manager - Philippines, Pilipinas - Dempsey Inc.
Paglalarawan
Job Description
Qualifications
● At least 2- 5 years experience as Customer Success Officer/ Manager in a Software as a Service
Company leading at least 5-10 Implementation Analyst