- Supporting the initial engagement with prospective clients to demonstrate what we do, and why we're the best at it
- Scoping sessions with new clients to get under the skin of their security culture and advise them on how we can support real cultural and behavioral change
- Host insight sessions with clients to share new functionality, threat intelligence, industry trends, and best practices
- End-to-end management of each stage of Proof of Concept exercises, and longer term commercial engagements
- Ensuring each engagement runs smoothly and to schedule
- Coordinating and managing the internal teams involved in the delivery process, ensuring they are in alignment with client objectives
- Proactively identifying and troubleshooting delivery issues
- Providing a single, highly-responsive point of contact for clients
- Analyzing data strategically to ensure we're offering the clients a useful and insightful perspective
- Refining and improving existing delivery processes to ensure the best outcomes for our clients
- A successful Delivery Manager is brilliant at building relationships, can balance many different activities at once, and demonstrate professionalism in a client-facing setting.
- At least 3-5 years of experience building great relationships with multiple clients and helping them to realize their goals, perhaps in an Account Management, Events Management, or Project Management role.
- An interest in cyber security is essential but experience in the industry is not.
- Excellent interpersonal skills, and the ability to build strong and effective relationships both with clients and internal teams
- Strong organizational skills
- Experience working in a client-facing role
- Ability to analyze and extract genuine insight from data
- Positive, professional, and 'can do' attitude, with the desire to exceed client expectations
- Excellent written, oral and presentation skills
- Good general IT skills: proficient in MS Office products (Excel, Word, Outlook, PowerPoint)
- Desire to work proactively and flexibly in a rapidly changing environment, often with tight deadlines
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Customer Success Manager
3 araw ang nakalipas
ClickUp Philippines, Pilipinas Buong orasClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, an ...
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Customer Success Manager
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Dempsey Philippines, Pilipinas Buong orasCUSTOMER SUCCESS MANAGER · Job Description · Overall responsibility of perfect implementation of all client payroll rules. · Stay updated on changing DOLE rules and updating the software accordingly. · Motivate the team to ensure client satisfaction and employee satisfactio ...
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a customer success manager
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Boomering Inc. Philippines, Pilipinas Buong orasOur client is a health-tech software company, and our mission is to deliver Digital Health to clinics and their patients. In this exciting phase of growth, we are looking for like-minded professionals to join our team as we expand and provide exceptional service to more happy cus ...
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Customer Success Manager
3 oras ang nakalipas
Dempsey Philippines, Pilipinas Buong orasQualifications · At least 2- 5 years experience as Customer Success Officer/ Manager in a Software as a Service · Company leading at least 5-10 Implementation Analyst · At least 2-5 years experience in software implementation · At least 2-5 years experience in calculating p ...
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Client Success Manager
3 araw ang nakalipas
Assistantly Philippines, Pilipinas Buong orasBe part of our dynamic ð¦ community and make a real impact on our clients' success. Assistantly offers some of the best benefits and perks in the industry. · Unicorn Role Overview: Are you a master of multitasking and providing exceptional client support Do you thrive in fast-pac ...
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Customer Success Manager
3 oras ang nakalipas
Dempsey Inc. Philippines, Pilipinas Buong orasJob Description · Overall responsibility of perfect implementation of all client payroll rules. · Stay updated on changing DOLE rules and updating the software accordingly. · Motivate the team to ensure client satisfaction and employee satisfaction. · Runs payroll for cli ...
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Client Success Manager
3 araw ang nakalipas
Forta Philippines, Pilipinas Buong orasFORTA'S MISSION: · Forta is clearing the path to quality healthcare by delivering the best possible outcomes with the utmost convenience. 1 in 36 children [CDC, 2023] is diagnosed to be on the autism spectrum. Currently, autism support via Applied Behavior Analysis (ABA) is diffi ...
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Customer Success Manager
3 araw ang nakalipas
Emotive Philippines, Pilipinas Buong orasAbout The Role and Your Impact: · At Emotive, we take our clients' experiences seriously. Our Customer Success team is on a mission to be industry leaders in providing an overall experience that delights our clients. From the moment our Implementations team gets our client onboar ...
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Customer Success Manager
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AI Rudder Philippines, Pilipinas Buong orasYou are a technically savvy senior consultant with an obsessive focus on execution & creativity. You are a strategic thinker, critical planner, and you find enjoyment in owning every step of the client engagement journey: from discovery process, solution design and architecture, ...
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Customer Success Manager Sr
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Dayforce Philippines, Pilipinas Buong orasLocation: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Philippines · About The Opportunity · The Customer Success Manager (CSM) strives to build trusted advisor relationships with our customers by identifying business n ...
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Organizational Development Officer
3 araw ang nakalipas
Jollibee Group of Companies Philippines, Pilipinas Buong orasThe Organizational Development Officer provides significant support to the Org Architecture and Talent Management unit through the development, improvement, and implementation of organization development (OD) initiatives or programs focused on the organization's structure, job de ...
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Technical Project Manager
3 araw ang nakalipas
Seven Seven Philippines, Pilipinas Buong orasWe are actively seeking a multifaceted individual to fill the role of Shopify Developer and Technical Project Manager, bringing a unique blend of technical proficiency, data expertise, and strategic project management to our dynamic team. As a key player in our direct response ma ...
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People Partner
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MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Philippines, Pilipinas Buong orasJoin a team driving success together. · Thrive in a dynamic, evolving industry. · About Our Client · A prominent manufacturer and distributor specializes in beauty, fragrance, color cosmetics, and personal care items. The company's product range extends to fashion and home goods, ...
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Organizational Development Officer
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Jollibee Group of Companies Philippines, Pilipinas Buong orasTitle: Organizational Development Officer · The Organizational Development Officer provides significant support to the Org Architecture and Talent Management unit through the development, improvement, and implementation of organization development (OD) initiatives or programs foc ...
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ServiceNow Product Manager
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Jardine Service Centre Philippines, Pilipinas Buong orasAbout Jardine Service Centre Philippines (JSC) · Jardine Service Centre (JSC) Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible f ...
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Head of IT Program Management
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MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Philippines, Pilipinas Buong orasCompetitive Compensation Package · Global Training Opportunities · About Our Client · A key player in the FinTech industry who is growing its team in the Philippines. Partnered with a local FinTech giant to provide financial products and services to Filipinos. · Job Description · ...
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Country General Manager
3 oras ang nakalipas
WIZ Philippines, Pilipinas Buong orasAbout Us · WIZ.AI's suite of generative AI-powered omnichannel customer engagement solutions is trusted by 260+ global clients to enhance customer experience, improve customer outreach, foster human-AI collaboration, increase business results, and attain higher cost savings. WIZ. ...
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Associate Buying/ Merchandising Manager
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MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Philippines, Pilipinas Buong orasRegional exposure & career progession · Global brand · About Our Client · Our client is one of the leading sports brands globally, thus regional exposure for the successful Associate Buying/ Merchandising Manager candidate. · Job Description · The key responsibilities of the Asso ...
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Sr Partner Sales Representative
3 oras ang nakalipas
Deltek Philippines, Pilipinas Buong orasOur Senior Partner Sales Representative is tasked with driving sales with and through partners across EMEA. The successful candidate will build, maintain, educate, and expand relationships with existing partners through a variety of routes to market including resell and referral. ...
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Senior Project Manager
6 araw ang nakalipas
Curran Daly & Associates Philippines, Pilipinas Buong orasJob Description · Our client is one of the most prominent conglomerates in the Philippines with interests in transport, water, energy and renewable energy. · They are currently seeking to appoint the Senior Project Manager for a large wind power project. · You will lead and overs ...
Client Success Manager - Philippines, Pilipinas - Penbrothers
Paglalarawan
About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About The Client
A venture-backed cybersecurity startup, we proactively identify vulnerabilities in organizations' Internet-facing attack surfaces. Our team of cybersecurity veterans and technical experts crafts advanced technology to thwart breaches. With years of expertise in simulating cyber attacks on global organizations, our mission is to empower businesses to understand potential compromises through our cutting-edge Attack Surface Management and Continuous Automated Red Teaming technology.
The WatchTowr Platform is recognized in Gartner's 2023 Emerging Tech Impact report, adopted by Fortune 500 companies worldwide. Our respected research, featured in news outlets, drives the platform's advancement. As a dynamic, high-performing team in a rapid growth phase, we invite new colleagues to join us in delivering top-tier technology and preventing breaches. Our vision for offensive security is continuous and unwavering.
About The Role
We are actively seeking a Client Success Manager to contribute to the ongoing success and delivery of the watchTowr Platform to our clients, playing a crucial liaison role with them. A successful CSM excels at building relationships and is enthusiastic about rapid growth within the business. This role entails assuming responsibility and autonomy while gaining exposure to some of the brightest minds in the industry.
What You'll Do
