- Oversees cross-functional teams tasked with solving business issues, which require a technical solution providing subject matter expertise with regard to system functionality and capabilities for stakeholders.
- Participates in strategic meetings to review, evaluate, and/or propose new business opportunities through the implementation/enhancement of technical solutions, which are intended to improve customer relationships, operating efficiencies, and/or add business benefits.
- Identifies detailed requirements from business users through interviews, documentation, and facilitated working sessions for approved projects and enhancements.
- Partners with stakeholders and business representatives to identify necessary department resources to meet defined objectives.
- Leads team in analyzing information and prioritizing requirements to gain an understanding of the business needs in order to provide recommendations for solutions. Evaluates relative feedback and ROI to effectively align projects.
- Creates comprehensive business process models and maps, business glossaries, data models and mock-ups/prototypes based on requirements, capturing pertinent process step details and metrics details in design documents so that opportunities for process improvements, benchmarks, key performance indicators, current metrics, and target objectives can be recognized establishing benefits realization objectives.
- Analyzes transformation of data into value-added information: where to source it, how to integrate it, and how to enhance and deliver it as analytic insight to support business decision making.
- Structures and develops test plans (e.g. test objectives, test cases, test data and test scripts) for executing unit, integration, system and/or acceptance testing in order to ensure the solution meets the business requirements.
- Manages acceptance testing with the business users performing system configuration and integration testing including the functionality, performance, and fit-for-use to ensure original requirements are met and defined constraints are controlled.
- Manages work plans, timelines, and budgets. Assesses project impacts through consultation with the business, management, regulatory, IT, quality assurance, validation, and training teams.
- Administers, through cutover planning and coordination with stakeholders, implementation of necessary business changes/additions to enterprise applications or integrated third party systems after testing is complete in order to ensure successful solution delivery.
- Develops, maintains, and provides technical subject matter expertise in order to convey and communicate capabilities, and delivers knowledge transfer to appropriate personnel for skill development.
- Carries out responsibilities according to the organization's policies and procedures, best practices, as well as in accordance with state, federal, and local laws, including applicable safety rules and regulations.
- Bachelor's degree in a related field from an accredited college or university and even (7) to ten (10) years of enterprise system experience with at least five (5) years performing the role of a Business Analyst, and years two (2) at a management level preferred or an equivalent combination of education and experience.
- Excellent interpersonal communication skills with an orientation towards professionalism and customer service are required (including the ability to work diplomatically with a diverse workforce).
- Demonstrated analytical ability to solve complex technical problems.
- Demonstrated ability to communicate effectively (both oral and written).
- Knowledge and experience in developing Use Cases and User Stories are a must.
- Knowledge and experience in IT Business Analysis are a MUST.
- Knowledge and experience in the following areas are highly desirable:
- Business Architecture
- Agile Business Analysis
- Business Intelligence
- Lean Six Sigma tools and techniques (w/ statistical analysis)
- Experience in coordinating simultaneous assignments by assessing project deadlines, establishing work priorities, and coordinating personal work schedules.
- Experience with project management to plan and execute complex activities.
- Experience with Agile methods plus Resourcefulness, ingenuity, and maturity in decision-making and problem-solving.
- Ability to work with minimal direction/supervision.
- Strong organizational and analytical skills accompanied by the flexibility to quickly adapt to and new business environment.
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Paglalarawan
About the role:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS / EXPERIENCE: