- Impact: on our mission to go Global, this will allow us to provide 24/7 service to our customers
- People: work with a talented team committed to providing exception employee experience
- Flexibility: hybrid working as well as working on a rotating shift pattern
- Culture: work with a team that are collaborative and support one another to succeed as a team not individuals
- Autonomy: no micro management here, we want talented people that can work of their own initiative
- Top 10 Employer, Sunday Times Best Places to Work Awards
- Work for a profitable, fast-growing market leader in the online reward and benefits space
- Skilfully manage inbound calls and interactive chat conversations, ensuring employees receive efficient and personalised experiences.
- Immerse yourself in our cutting-edge OneHub Platform, delving deeply into the intricacies of Employee Benefits, Reward and Recognition, and Discounts. Cultivate an unparalleled understanding of these domains, positioning yourself as the ultimate go-to resource for comprehensive and in-depth information. Your expertise will be the key to unlocking extraordinary experiences for our customers and their employees alike.
- Collaborate with the team to ensure service level agreements (SLAs) are consistently met.
- Independently strive to achieve personal targets and goals but most importantly, collaborate with your team to enhance your knowledge and achieve excellent results together.
- Deliver exceptional customer service to both our customers and their employees, leaving a positive and lasting impression.
- Someone who enjoys working with people and giving an exceptional customer service
- Enthusiastic about thriving in a fast-paced environment.
- Demonstrates exceptional teamwork and collaboration abilities.
- Quick learner, adaptable to process changes, new products, challenges and tasks.
- Problem solving skills, people able to use their initiative to find a resolution
- Possesses proficient computer skills.
- Exhibits excellent written and verbal English communication skills.
- Prior experience in customer service is preferred.
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Employee Experience Specialist - Central Visayas, Philippines, Pilipinas - Benefex
3 araw ang nakalipas
Paglalarawan
Who are Benefex ????????We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. To help us on our quest to be the best, we need brilliant people on board and that's where you come in. ????
Why should you apply ????
???? Salary ₱35,000-40,000 plus ₱5,000 non-taxable allowance
???? Flexible hybrid working arrangement
25 days paid vacation leave + 7 days paid sick leave
???? Your birthday off
Two half day wellbeing days
???? HMO and Dental Coverage for you
???? Life assurance
???????????????????? Referral bonus
Employee Experience Centre - Philippines
As part of our mission to go Global, in September 2023, we expanded our operation into Cebu, Philippines. We currently have an Employee Experience Contact Centre of 7 Specialists and 2 Leaders, operating a 24/5 service for our customers and their employees.
We are now preparing to extend our operation further to provide a 24/7 service. As part of this expansion, we are actively seeking talented individuals to join our in-house team and contribute to our mission of placing people at the centre of their employee experiences.
Employee Experience Specialist – Role Profile
Are you a natural when it comes to connecting with people and take pride in delivering exceptional customer service If yes, the Employee Experience Centre is the place for you.
As a valuable member of our team, you'll play a crucial role in providing prompt resolutions to queries related to our Onehub technology via phone or chat interactions.
Each day, our team go above and beyond to ensure outstanding customer service is consistently delivered to a diverse clientele. To thrive in this role, you'll need to embody a true people-oriented spirit and maintain a positive attitude that contributes to our fantastic team dynamic.
While prior experience in a customer service environment is advantageous, it's your genuine passion for delivering unparalleled customer experiences that truly makes you a perfect fit for us. Join our amazing team at Benefex and make a meaningful impact on the lives of our valued customers employees. Apply today and let your exceptional customer service skills shine
Responsibilities ????
Our interview process
Benefex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.
???? Initial informal call with the Talent team
???? Online tests in numeracy and logical reasoning
Interview with the Hiring Manager
???? Final interview with the Head of Operations (Philippines)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.
