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    Team Leader - Cebu City, Pilipinas - RecruiterPH

    RecruiterPH
    RecruiterPH Cebu City, Pilipinas

    1 araw ang nakalipas

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    Buong oras
    Paglalarawan

    Job title:
    Team LeaderProcess: Medical DeviceWork set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 25K - 32KRequirements:

    • Excellent communication skills
    • Bachelor of Science in Nursing or Pharmacy or any allied science courses
    • 3-4 years of work experience in MEDICAL DEVICE COMPLAINTS HANDLING
    • With team management of at least 2 years in a BPO setting
    • Has knowledge and experience in MEDICAL DEVICE COMPLAINTS HANDLING
    • Can start ASAP (preferably unemployed)
    • College/Bachelor's Graduate (any course)
    • Willing to work onsite
    Okay to work on a night and shift scheduleResponsibilities:

    • Overall responsibility for achieving Client's service level expectations and maintaining high-quality delivery
    • Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies
    • Has a clear understanding of customer KPIs.
    • Understand the relationship between PFMEA and the Quality Control Plan
    • Identifies and coordinates PFMEA/ Quality Control Plan improvements.
    • Manages efficient work allocation and tracks the overall performance of team members
    • Manages daily team attendance
    • Manages team attrition
    • Ensures floor policies are followed
    • Manages administrative tasks
    • Keeps oneself updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems
    • Keeps all company information which includes customer information confidential and secured
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