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Makati City

    Principal Cloud Delivery Engineer - Philippines, Makati City, Pilipinas - Deltek Systems

    Deltek Systems
    Deltek Systems Philippines, Makati City, Pilipinas

    2 araw ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan

    Position Responsibilities

    • Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and interact with vendors and Deltek's Engineering and Customer Care teams.
    • Manage SaaS server/storage deployments including promotion process, image management, data transfers, backup/restore, HA/DR
    • Schedule and Deliver virtual server maintenance and software upgrades forAvitru, ConceptShare and other SMB applications. Analytics, Budgeting and Planning, including service packs, patches, hot fixes, and security configurations with minimal software down-time
    • Strive to provide 100% service uptime by monitoring system stability and performance to ensure system availability, reliability, and usability
    • Provision new SaaS customers by creating new databases & schemas, configuring application and report servers for Avitru, ConceptShare and other SMB applications.
    • Perform customer initiated service request that include performing database restores, customer environment creation, administeringfunctionality and effecting SaaS administration changes.
    • Identify areas that require automation or scripting to performed recurring tasks in a more efficient way
    • Work with the SaaS Operations infrastructure team to implement and perform system upgrades via automation software.
    • Monitor system resource utilization, errors & alerts trends for the purpose of problem management and capacity planning
    • Execute database management (mirroring, replication, backups and disk space) and tuning activities/procedures.
    • Document system architectures, systems configurations, and technical operational processes and policies
    • Create and implement monitoring, procedures, tools and standards related to system and application security (e.g. intrusion detection, denial of service, configuration change, cross site scripting, SQL injection, OS patching, etc.)

    Qualifications

    • 5+ years'combined experience supporting core-business critical applications
    • 6+ years' supporting enterprise computing platforms and systems, preferably at a SaaS vendor
    • Ability to interact (verbal and written) effectively with high-level business and IT executives in large, complex customer organizations
    • Technical and operational interests and capabilities, including Microsoft Windows Server, MS SQLServer, Citrix XenApp, monitoring, automation technologies
    • Highly preferred - experience with server-less architectures.
    • Experience with SaaS providers - Azure required AWS and GCP optional.
    • Advanced understanding of high availability and disaster recovery strategies
    • Required - experience with automated deployment technologies
    • Experience with enterprise monitoring and management tools
    • Ability to work in high pressure, highly flexible environment against both short and long term requirements. Ability to identify risks and escalate accordingly.
    • Passionate about technology and solving IT operations-focused problems
    • Must be detail-oriented and task-driven. Customer service focus is key
    • Ability to work effectively within a team environment in and outside the organization to accomplish goals, and objectives and to identify and resolve problems
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