Account Manager - Cebu, Pilipinas - TASQ Staffing Solutions

    TASQ Staffing Solutions
    TASQ Staffing Solutions Cebu, Pilipinas

    2 buwan ang nakalipas

    Ipakita ang higit pa Bumagsak ang trabaho
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    Paglalarawan
    TASQ Staffing Solutions is looking for two Account Managers (Customer Service Representative II) in Cebu.

    The Account Manager role is not a lead or a manager level role.


    Graduate of any Bachelor's degree (4-5 years course) we can also consider candidates who have completed at least 2 years of college with extensive account management/client relations experience.

    Must have at least 2 years operational, customer service, client relation/account management experience (voice experience)

    Strong account management/client relations experience is required.

    Excellent communication skills

    Excellent client management/client relations skills

    Proficient in MS Office Suite

    Open to work onsite in Cebu Business Park, Cebu, Philippines

    Open to graveyard schedule

    Can start ASAP


    Essential Duties and Responsibilities:

    • Responsible for all client communications, conflict resolution, and compliance on client
    deliverables and revenue.


    • Reviews all major deliverables with clients (i.e. strategic brief, function spec, tech spec, etc.) to
    ensure quality standards and client expectations are met.


    • Oversees New Client Start Up Operations.
    • Ensures that client issues are dealt with in an efficient manner, informing the Director of Client
    Services any problems that may arise.


    • Oversees administration of each client contract according to the contract terms
    • Approves Change Orders and invoices, and is responsible for periodic payment collections.
    • Works closely with the project team to regularly update pertinent client data and maintain a
    continuous knowledge of set up and updates status in order to identify potential issues and/or

    opportunities within or related to any start up or database updated project.


    • Ensures that all Triage processes and procedures are followed and quality standards are
    met.


    • Pursues opportunities for account growth and new business, involving the DCR and VP of Sales
    as needed.


    • Communicates the client's goals and represent the client's interests to the team.
    • Provides regular communication that meets or exceeds client expectations.
    • Providers clients with an effective understanding of company capabilities and service, and
    communicates all triage offerings to the clients as appropriate.


    • Responsible for regular input in CRM on all account activity, including status and call reports on a
    weekly basis.


    • Oversee data warehouse training for key account contacts.
    • Oversee annual client retraining when appropriate.
    • Assist sales personnel with running reports using the data warehouse portal.
    • Present via conference call or in person annual performance results and outcomes in accordance
    with client tier level benefits and the triage client review process.


    • Prepare all necessary stewardship documents for service review to included performance and
    ROI.


    • Review all other essential account informational items (i.e. system profile review) for accuracy.
    • Ensure renewal terms for each account are properly processed and entered into the triage billing
    application.


    • Re-supply clients with training and marketing materials and custom forms as needed. Charge back
    the costs of those forms to clients as appropriate

    Qualified applicants can expect a call within 24-72 business hours. A follow-up text and email will be sent for those who were unable to respond.

    Mayroon kaming iba pang kasalukuyang trabaho na may kaugnayan sa larangang ito na mahahanap mo sa ibaba

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