- Serve as the first contact with customers who need technical assistance.
- Remotely assist users with desktop, server, printer, and other connected device troubleshooting.
- Perform troubleshooting and issue resolution for shared resource access, hardware and software configurations.
- Perform OS and other software and firmware updates and patch management.
- First level identification and escalation of major incidents using the approved IT escalation processes.
- Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
- Perform network administration functions, user account permissions, Active Directory changes.
- Follow up with clients to ensure resolution is complete and satisfactory.
- Assist in creating knowledgebase articles, checklists and FAQs.
- Willingness to learn industry specific and proprietary management systems.
- Knowledge of Windows desktop and server operating systems.
- Knowledge of 0365, Active Directory and Exchange.
- Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.
- Preferred familiarity with hospitality platforms such as Property Management Systems (PMS
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system support technician
1 linggo ang nakalipas
Polytechnic University of the Philippines Quezon City, Pilipinas Buong orasDescription: · Service Center and fieldwork. · System testing, troubleshooting and repair. · Duties and Responsibilities: · Qualifications: · Graduate of Bachelor Science in Electronics and Communication Engineering/Electrical Engineering. Professional license holder is an advant ...
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IT Support Technician
21 oras ang nakalipas
ANR Unlimited MPC Mandaluyong, Pilipinas Buong orasRole DescriptionThis is a full-time on-site role as an Information Technology Support Technician. As an IT Support Technician, you will be responsible for providing technical support and troubleshooting assistance to ensure the smooth operation of desktop computers, printers, and ...
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Support Technician Tier 1
3 araw ang nakalipas
Sourcefit Quezon City, PilipinasSummary · The Support Technician T1 is responsible for delivering outstanding technical support to customers. You will be empowered to utilize the ticketing platform and dashboards to manage your ticket queue, and you will work in a team environment to enhance your knowledge and ...
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IT Support Technician
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Dempsey Resource Management Inc Cainta, Pilipinas Buong orasThe IT Support Technician will report to the President and CEO, VP for Operations, CIMS Supervisor and General Manager.Duties and Responsibilities- Understands and assists network infrastructure maintenance. Troubleshoots andresolves network connectivity issues to ensure seamless ...
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Application Support Technician
1 araw ang nakalipas
Cambridge University Press & Assessment | Manila Manila, Philippines, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are recruiting forApplication Support Technicians wh ...
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Technical Support/1 yr IT Technician Back Office/Field Work/NCR
3 araw ang nakalipas
Talent Acquisition Specialist Pasig City, Pilipinas Buong orasPOSITION : TECHNICAL SUPPORT 1RANK : STAFFLOCATION : FIELD AND BACK-OFFICE/ORTIGAS CITY SALARY: 15K TO 17KI. JOB SUMMARYTechnical Support 1 is generally assigned for the upkeep of the company's asset deployed indifferent areas across the country via on-site and remote implementat ...
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Level 2 Technician
5 araw ang nakalipas
MicroSourcing Quezon City, PilipinasWith more than 6,000 professionals across 9 delivery centers in · the Philippines, MicroSourcing remains the country's largest · provider of offshoring solutions. · Level 2 Technician, be 100% YOU with MicroSourcing · Summary: · The Level II Technician role is designed for a high ...
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Level 1 Technician
3 araw ang nakalipas
MicroSourcing Quezon City, PilipinasSummary: This position requires a blend of technical skills, primarily in troubleshooting and intermediate knowledge of Active Directory (AD), along with strong customer service capabilities. The ideal candidate is nimble, eager to learn, and capable of efficiently resolving a wi ...
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Technical and Quality Engineer
3 araw ang nakalipas
Dempsey Inc. Quezon City, PilipinasPhp. 20K-30K · HMO +1 dependent upon regularization · Life Insurance · Incentives · He / She is responsible for delivering our customers the highest technical support and quality assurance standards. He/she will report to the customer · service director. The technical support and ...
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IT Service Desk Analyst
1 linggo ang nakalipas
Nezda Technologies, Inc. Quezon City, Pilipinas Buong orasNezda is looking for IT Service Desk Analyst. · Qualifications: · Graduate of IT, Computer Science or any related courses. · With at least 1-3 years experience as IT support technician, IT service desk or technical support. · Job Description: · Responsible in providing technical ...
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Level 2 Technician
3 araw ang nakalipas
Outsourced Quezon City, PilipinasJob Summary · Level 2 Technician (Hybrid) · Job Description · Under indirect supervision, installs, maintains, tests, and repairs; end-user systems, · conferencing AV equipment, and VOIP phones. Provides support onsite to end users. Find fixes, · workarounds, and final solutions ...
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MDM Helpdesk Engineer
2 araw ang nakalipas
Premier BPO, LLC. Quezon City, Pilipinas Buong orasJob descriptionProvide Inbound and Outbound technical support for Handheld Scanning devices. · Work in 24x7 Shifts to support our customers based in US. · Troubleshoot complex technical issues and do research work where as required. · Work on ad-hoc projects, initiatives and othe ...
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Field Service Technician
1 linggo ang nakalipas
Mightylynx Solution Incorporated Quezon CIty, Pilipinas PermanentBe part of our Company here at Mighty Lynx Solutions Inc. We are looking for a Field Service Technician who will be assigned to project sites. · Qualification: · - Preferably with own motorcycle · - Tech-Vocational in a relevant field (such as Electronics, project design, or a re ...
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IT Technician
3 araw ang nakalipas
Arnocas Quezon City, PilipinasARNOCAS is looking for a top-level IT Technician who will report to the Network and Systems Administrator and meet the business needs by attending to client service requirements. · Job Summary · Provide first and second-level support to users remotely. If unable to resolve able t ...
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IT Coordinator
1 araw ang nakalipas
Wimmer Solutions Quezon City, Philippines, Pilipinas Buong orasIT COORDINATOR/ SUPPORT TECHNICIAN · HYBRID, CAN TRAVEL BETWEEN DIFFERENT WIMMER SITES · WORK HOURS: US HOURS AND FLEXIBLE TO WORK LOCAL HOURS · JOB ID: 22876 · At Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, ...
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Technical and Quality Engineer
5 araw ang nakalipas
Dempsey Resource Management INC Quezon City, PilipinasHe / She is responsible for delivering our customers the highest technical support and quality assurance standards. He/she will report to the customer · service director. The technical support and quality leader will lead technical training initiatives for all Haier products, co ...
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IT Helpdesk
5 araw ang nakalipas
RecruitGo Quezon City, Pilipinas Buong orasJob Title: IT Helpdesk (Helpdesk Technician) · Client Industry: IT Services Provider · Location: Quezon City, Philippines (Onsite) · Shift and Schedule: Monday to Friday, 8-12 hours per day · Position Overview · RecruitGo is in search of an IT Helpdesk who will be working with ou ...
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Technical and Quality Engineer
5 araw ang nakalipas
Dempsey Resource Management INC Quezon City, Pilipinas Buong orasHe / She is responsible for delivering our customers the highest technical support and quality assurance standards. He/she will report to the customer service director. The technical support and quality leader will lead technical training initiatives for all Haier products, coord ...
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Technical and Quality Engineer
5 araw ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC. Quezon City, Pilipinas Buong orasTechnical and Quality Engineer (Service Department)Php. 20K-30KHMO +1 dependent upon regularizationLife InsuranceIncentivesHe / She is responsible for delivering our customers the highest technical support and quality assurance standards. He/she will report to the customerservice ...
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Facilities Repairs And Maintenance Specialist
1 araw ang nakalipas
Jollibee Group of Companies Philippines, Quezon City, Pilipinas Buong orasTitle: Facilities Repairs And Maintenance Specialist · This Repairs & Maintenance Specialist is responsible for the management of all service engineering-related activities for new and renovated stores for all SBUs in his assigned area. · Installation, testing, & commissioning of ...
IT Support Technician - Quezon City, Pilipinas - MicroSourcing
Paglalarawan
Work Setup: OnsiteSchedule: Nightshift
Office location: Eastwood Libis QC
Primary Responsibilities For Admin IT