- Work alongside a wide variety of departments including Support, Service Delivery, Client Management, Cloud Engineering, Voice Engineering, Systems Engineering, Data Engineering, and Software Development
- Effectively and independently take on tasks/work inside multiple projects simultaneously
- Prioritize work based on urgency, importance, and strategic nature of customers & projects
- Work service tickets, including troubleshooting call flow issues, application issues, and network issues
- Assist with provisioning challenges as necessary
- Manage and deploy patches to systems and hardware
- Master new products/platforms & existing product/platform enhancements
- Participate in after-hours on-call rotation
- BS in Information Systems or a related discipline or equivalent job experience
- 5 or more years' experience in Voice Engineering
- Equivalent to a Tier 3 or Tier 4 level individual/skillset
- VoIP/SIP with an understanding of contact centers
- Strong problem-solving skills
- Knowledge of Asterisk, BroadWorks, Acme Packet, or other Basic TCP/IP Network knowledge
- Skilled with Protocol Analyzers (sniffers): Wireshark, Palladion/OCOMM, or other requisite network engineering experience
- Experience with Linux or similar operating systems is ideal
- Must be very detail-oriented
- Ability to interface directly with customers & end users for triage & troubleshooting
- Strong collaborator—able to work well with teammates from within and across disciplines
- Ability to remain focused in a fast-paced environment
- Exceptional English skills
- Solid written and oral communication skills
- Motivated individual willing to invest time in learning new systems
- Must be amenable to work on a night schedule
- Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
- A very collaborative work culture
-
IT Support Engineer
3 araw ang nakalipas
Adventus Philippines, Manila, Pilipinas Buong orasAdventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe. · We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions an ...
-
Engineering Support Specialist
3 araw ang nakalipas
Arcadis Manila, Philippines, Pilipinas Buong orasArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With ...
-
Technical Support Engineer
3 araw ang nakalipas
Five9 Inc. Philippines, Manila, Pilipinas Buong orasJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. · Living our values everyday results in our team-first culture and enables us to innovate, grow, and thriv ...
-
Pega Support Engineer
5 araw ang nakalipas
Gratitude Philippines Manila, Pilipinas Buong orasWe are hiring a Tier 1 support engineer to join our Managed Services team. In this role you will be supporting_ daily with a variety of Pega support issues. You will be responsible for password resets, troubleshooting, and MACD (move, add, change, delete). You will triage the sit ...
-
Technical Support Engineer
1 linggo ang nakalipas
Bentley Systems Manila, Pilipinas Buong orasTECHNICAL SUPPORT ENGINEER · Position Summary : · Bentley Systems is seeking a talented individual to become a valued member of our Product Support team as a Technical Support Engineer (TSE). The role requires providing technical assistance to our users, via our web-portal and ph ...
-
Technical Support Engineer
3 araw ang nakalipas
Alvaria, Inc. Philippines, Manila, Pilipinas Buong orasFrom the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We ble ...
-
Technical Support Engineer
4 araw ang nakalipas
Bentley Systems Manila, PilipinasTECHNICAL SUPPORT ENGINEER · Location : Philippines (Hybrid or Home-based) · Position Summary : · Bentley Systems is seeking a talented individual to become a valued member of our Product Support team as a Technical Support Engineer (TSE). The role requires providing technical as ...
-
Fullstack Support Engineer
3 araw ang nakalipas
Xurpas Enterprise Philippines, Manila, Pilipinas Buong orasXurpas Enterprise, a wholly-owned subsidiary of Xurpas Inc., provides custom IT solutions that help organizations with their digital transformation. These solutions result in improved business processes, employee productivity, and customer experiences. Our company offers a unique ...
-
Technical Support Engineer
3 araw ang nakalipas
ActionLabs IT Services Phils. Corp Metro Manila / NCR, Pilipinas Buong orasGraduate of any bachelor's degree in Information Technology, Computer Science or a related field. · Good verbal and written communication skills. · Advanced technical knowledge and troubleshooting skills. · Amenable to work as soon as possible. · Open for Fresh Graduate or wi ...
-
Fullstack Support Engineer
3 araw ang nakalipas
Xurpas Enterprise Philippines, Manila, Pilipinas Buong orasAt Xurpas Enterprise, we are driven by our goal to help organizations of all sizes successfully implement their digital transformation. We offer ready-made business solutions, custom software development, and IT staff outsourcing. · Our consultative, end-to-end process ensures th ...
-
Application Support Engineer
5 oras ang nakalipas
Neksjob Philippines Manila, Pilipinas Buong orasManilaKey ResponsibilitiesInvestigate and resolve policy violationsStay up-to-date on Google Play policies and best practicesMaintain reactive and proactive communications with developers to fix any policy complications theyre experiencing with their appsMaintain a schedule of co ...
-
Fullstack Support Engineer
1 linggo ang nakalipas
Xurpas Enterprise Manila, PilipinasAt Xurpas Enterprise, we are driven by our goal to help organizations of all sizes successfully implement their digital transformation. We offer ready-made business solutions, custom software development, and IT staff outsourcing. · Our consultative, end-to-end process ensures th ...
-
Tier 2 Support Engineer
3 araw ang nakalipas
Microsourcing Philippines Inc Metro Manila / NCR, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Tier 2 Support Engineer, be 100% YOU with MicroSourcing · A Tier 2 Support Engineer is expected to: · Deliver world-class end ...
-
Technical Support Engineer WFO
3 araw ang nakalipas
Five9 Inc. Manila, Philippines, Pilipinas Buong oras· Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. · We are driven by a passion to transform contact centers into custo ...
-
ServiceNow Operations Support Engineer
3 araw ang nakalipas
JT International (Philippines), Inc. Manila, Philippines, Pilipinas Buong orasWe are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only.Our business is our people. Their talent. Their potential. We believe ...
-
Support Engineer Google Workspace
1 linggo ang nakalipas
Wursta Manila, PilipinasWhy Wursta · At Wursta, we hire motivated people and give them autonomy, training, and resources to solve problems for our clients and deliver excellent results. We focus on generating value and are obsessed with internal and external improvement and growth. And our results speak ...
-
ServiceNow Operations Support Engineer
1 linggo ang nakalipas
JT International S.A. Manila, PilipinasWe are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We belie ...
-
Technical Support Engineer
1 linggo ang nakalipas
Certeza Infosys, Corp SAN JUAN CITY, PilipinasGraduate of Geodetic Engineering, Computer Engineering, Civil Engineering, Information Technology or any related course. · At least 1 year experience related to technical support · Knowledgeable in using Total Station, GNSS and other surveying equipment's · Ability to relate well ...
-
Senior Customer Support Engineer
3 araw ang nakalipas
Revvity Philippines, Manila, Pilipinas Buong orasTo fulfill aftersales needs of customers in the assigned territory · Responsible to maintain response time & uptime when providing services to customers · Responsible for instruments installation and warranty service in the field. · Responsible for billable service. · Perform fie ...
-
Full Stack Support Engineer
3 araw ang nakalipas
Xurpas Enterprise Philippines, Manila, Pilipinas Buong orasXurpas Enterprise, a wholly-owned subsidiary of Xurpas Inc., provides custom IT solutions that help organizations with their digital transformation. These solutions result in improved business processes, employee productivity, and customer experiences. Our company offers a unique ...
Voice Support Engineer - Central Luzon, Southern Tagalog, Metro Manila / NCR, Pilipinas - Microsourcing Philippines Inc
Paglalarawan
With over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.Voice Support Engineer (VOIP), be 100% YOU with MicroSourcing
A Voice Support Engineer (VOIP) is expected to:
What's in it for you
Find a balance between work and life that fits you. Do what you do best with MicroSourcing
For more information, visit
*Terms & Conditions apply