- 3 or more years of customer service/support preferably in a technical support role (knowledge of computer operating systems, hardware and software)
- Experience working with a ticketing system (Oracle Service Cloud – OscV preferred)
- Ability to work with service level agreements and escalation policies
- Verbal and written communication skills
- 1 or more years of Pega experience is highly desired
- Bachelor's degree in computer science or software engineering.
- Working experience is a must as a Pega developer.
- Knowledge of Java, JSP, J2EE, XML, and EJB.
- Knowledge of Scrum and Agile methodologies.
- Pega certification would be nice (SA, SSA)
- LSA – Lead System Architect
- SSA – Senior System Architect
- SA – System Architect
- Bachelor's degree in computer science or software engineering.
- Working experience is a must as a Pega developer.
- Advanced understanding of Pega PRPC 5. ...
- Knowledge of Java, JSP, J2EE, XML, and EJB.
- Knowledge of Scrum and Agile methodologies.
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IT Support Engineer
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Technical Support Engineer
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Xurpas Enterprise Philippines, Manila, Pilipinas Buong orasXurpas Enterprise, a wholly-owned subsidiary of Xurpas Inc., provides custom IT solutions that help organizations with their digital transformation. These solutions result in improved business processes, employee productivity, and customer experiences. Our company offers a unique ...
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Pega Support Engineer - Manila, Pilipinas - Gratitude Philippines
Paglalarawan
We are hiring a Tier 1 support engineer to join our Managed Services team. In this role you will be supporting_ daily with a variety of Pega support issues. You will be responsible for password resets, troubleshooting, and MACD (move, add, change, delete). You will triage the situation and escalate issues to the development team for fixing. You will work closely with the Client and end users so you must enjoy working with others. You are thoughtful, listen and have strong attention to detail.Qualifications
o excellent verbal communication skills.