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    Quality Auditing Analyst - Quezon City, Pilipinas - Neksjob Philippines

    Neksjob Philippines
    Neksjob Philippines Quezon City, Pilipinas

    3 araw ang nakalipas

    NeksJob Philippines background
    Buong oras
    Paglalarawan

    Quality Auditing Analyst Location:
    Quezon City Job Description

    • Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
    • Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
    • Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
    • Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
    • Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
    • Become and remain knowledgeable about the Client's products and community standards
    • Ensure awareness and understanding of Content Policy and operational guideline updates
    • Mentor new Quality Analysts on the use of audit tools and systems
    • Develop process documentation and aggregates feedback about the functionality of audit toolsJob Qualifications
    • Minimum 2-3 years of relevant experience
    • Passion for providing 1:1 support to people with accuracy and empathy
    • Strong practical experience with Excel (pivot table, charts, statistical functions) is essential
    • Exceptional attention to detail and nuance
    • Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
    • Strong critical thinking and problem-solving skills
    • Ability to multi-task and work independently in an unstructured environment
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