Quality Auditing Analyst - Mandaluyong, Pilipinas - Gratitude Philippines

    Gratitude Philippines
    Default job background
    Buong oras
    Job Qualifications

    • At least 2 years or more of QA experience
    • College graduate or undergraduate of any Accounting or Business related course is preferred

    Experience in Finance and/or Accounting is preferredJob Description:

    • Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
    • Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
    • Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
    • Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
    • Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
    • Become and remain knowledgeable about the Client's products and community standards
    • Ensure awareness and understanding of Content Policy and operational guideline updates
    • Mentor new Quality Analysts on the use of audit tools and systems
    • Develop process documentation and aggregates feedback about the functionality of audit tools