- Graduate of 2-year college, technical, or vocational course
- Minimum of six (6) months of technical work experience involving computers or equipment
- Basic computer skills; MS Word, Excel, PowerPoint, and other MS Office tools
- Technical knowledge on hardware and software
- Proficient oral and written communication skills
- Keen attention to details
- Effective time management, customer-focused attitude, orientation, and service
- Strong sense of duty and reliability
- Learns basic technical aspects of product, its applications and linkages, and the market landscape.
- Prepares for preventive maintenance (PM) per approved PM Calendar by Technical Supervisor.
- Performs annual machine preventive maintenance.
- Performs timely repair service on equipment models carried by the Company.
- Fixes known and minor machine failures and can do basic machine part replacement.
- Checks the Service Database for equipment history, attempts troubleshooting thru telephone and e-mail, diagnoses possible causes of complaint and recommends/performs corrective actions. Targets zero back-job.
- Conducts product demonstration to Customers, of some equipment models carried by the Company, together with Sales personnel.
- Conducts delivery, installation and training for some equipment models and/or software carried by the Company. Follows procedures as contained in the Checklist for Inspection, Delivery, Installation and Training.
- Provides technical support to Customers on some equipment models carried by the Company, through telephone and e-mail.
- Retrieves defective supplies from Customers for further testing and initiates warranty claims and replacements as necessary.
- Special Duty For Cebu Assigned Technical Support Representative.
- Performs other technical-related tasks that may be necessary or as assigned by Immediate Superior.
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Paglalarawan
Job Qualifications:
Key Responsibilities: