Coaching Support - Eastwood, Metro Manila

This role involves coaching performance management and providing operational support to a team handling global travel and hotel reservations. This role requires minimum of 2 years experience in leadership supervisory role with strong communication coaching and people management s ...

Quality Execution & Oversight · Supervise day-to-day QA operations across assigned campaigns · Ensure accurate, fair, and consistent application of QA scorecards · Review and validate QA evaluations for accuracy and alignment with standards · Monitor quality trends and identify r ...

We're looking for a Team Leader who knows how to run a floor, coach agents, and keep logistics operations moving smoothly. · ...

+ The Team Leader is responsible for providing oversight of the day-to-day operations of assigned customer program(s) during a designated shift. + · + This position will assist management with customer escalations and monitoring of critical processes.+ · + The Team Leader is resp ...

The Team Leader is responsible for providing oversight of the day-to-day operations of assigned customer program(s) during a designated shift. · Manage a team of agents to achieve or exceed goals and key performance indicators by periodic coaching and mentoring. · Ensure that age ...

+The Team Leader is responsible for providing oversight of the day-to-day operations of assigned customer program(s) during a designated shift. · + · Manage a team of agents to achieve or exceed goals and key performance indicators by periodic coaching and mentoring. · Ensure tha ...

We are looking for an experienced Team Leader to manage and support a team under our Logistics Account. The role focuses on driving team performance, ensuring service quality, and supporting day-to-day operations. · ...

h2>Job summary · Serve as the primary wellness point of contact at your assigned project and location. · Promote a culture of psychological safety, empathy, and proactive self-care. · Monitor emerging wellness concerns and escalate issues appropriately. · ...

We're an award-winning global outsourcer providing contact center and back-office services. As Team Leader you'll be responsible for coaching agents to ensure compliance on metric standards. · • Three (3) years experience in a Telco Account with 2-4 years in a team leader role on ...

The Collection Team Leader will oversee a team of Collections Agents handling a local account to ensure that the team meets collection targets delivers excellent customer service and complies with company policies and local regulatory requirements. · ...

As a Learning Experience Coordinator, you will facilitate seamless Zoom sessions and manage the technical aspects of teaching to maintain a dynamic learning pace. · ...

The Customer Service Representative is responsible for delivering high-quality customer support across BPO service channels by handling inquiries and resolving issues. · ...

Position: Operations -Team Leader- HCM · Location: Eastwood, Quezon City · Salary: up to 42k package · Work set up: On-site · Work shift: Shifting · Target start date: ASAP · Headcount: 5 · Your Day-to-Day · Lead and deliver complex client engagements and coordinate with internal ...

The Senior Team Leader is responsible for leading, managing, and optimizing day-to-day BPO operations to ensure service excellence, productivity, and client satisfaction. · ...

Directly reporting to the Operations Manager and being a member of the Operations leadership team your role is to plan coach and lead all day-to-day team functions and associated duties to support your staff (a team size ranging 15 to 20 people) to deliver high quality outcomes t ...

+The role will conduct training sessions for corporate travel operations and design training decks and manuals. · + · Conduct training sessions for corporate travel operations. · Design and develop training decks, manuals, and performance reports. · ...

We re Hiring Operations Team Leader Work Where People Matter At Tech Mahindra Philippines were more than just a BPO — were a Certified Great Place to Work where your growth and well-being come first With thriving hubs in Cebu and Manila were helping people like you build meaningf ...

+Monitor all interactions (calls, emails, Salesforce logs, Excel sheets) and provide accurate timely feedback to the operations floor Coordinate and facilitate call calibration training sessions for call center staff Publish quality trends feedback improvement/enhancement reports ...

We are looking for Team Lead with HCM experience to join our team ASAP. · We require a leader who can coordinate internal teams to implement effective business solutions and ensure excellent customer service. · In this role you will oversee the quality of deliverables, manage tea ...

The Assistant Manager – Purchasing supports the Senior Manager in managing and optimizing purchasing operations by leading a team of buyers... · ...