Client Account Manager - Taguig - AS White Global

    AS White Global
    AS White Global Taguig

    2 araw ang nakalipas

    Upper Management / Consulting
    Paglalarawan

    Be part of a high-performing global client success team trusted by international businesses to deliver exceptional professionals and build transparent, sustainable people solutions that drive growth.

    The Opportunity

    This Client Account Manager (Night shift) is a pivotal role where you will nurture and grow key client partnerships, act as a trusted strategic advisor, and uphold service excellence across all engagements. You will work closely with high-energy internal team to ensure seamless delivery, anticipate client needs, and drive continuous improvement.

    Why join us?

    • Proudly Great Place to Work certified
    • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
    • Grow with stability: 100+ in our 10-Year Club by 2025
    • Dynamic talent network: 2,000+ across APAC and beyond
    • Competitive compensation with annual reviews
    • Comprehensive medical care for you and your family
    • Generous paid leave because work-life balance matters
    • Level up with LinkedIn Learning and tailored training

    Staff Testimonial

    "Working for the best client and loving what you do makes everything enjoyable at work."- Senior Broker, ASW Philippines.

    What You'll Do

    • Serve as the primary point of contact for all assigned clients and their ASW team members, taking full ownership of the account.
    • Prepare and conduct monthly client meetings/presentation to provide updates on team performance, projects, and ASW initiatives.
    • Manage client matters and escalations, providing timely solutions and corrective actions as needed.
    • Manage client deliverables and support onboarding of new clients.
    • Ensure the timely and successful delivery of solutions aligned with client objectives, maintaining compliance with company policies and SOPs.
    • Maintain accurate and up-to-date records in HubSpot, including deals, client information, tasks, and meeting notes.
    • Build and maintain strong, long-term client relationships, while fostering collaboration with internal ASW teams.
    • Identify and implement process efficiencies to improve client satisfaction and internal operations.

    Key Criteria

    • BA/BS degree in Business Administration or related field.
    • Experience managing offshoring accounts, teams, or client-facing projects (account management, client services, or a related role within a consultancy or agency environment.)
    • Proven ability to communicate, present, and influence stakeholders at all levels, including executives and C-level.
    • Strong proficiency in MS Office (Excel, Outlook, PowerPoint).
    • Demonstrated experience delivering client-focused solutions that meet customer needs.
    • Excellent time management, multitasking, and organizational skills with strong attention to detail.
    • Strong negotiation, listening, presentation, and interpersonal skills.
    • Exceptional verbal and written communication skills, with strong English proficiency.

    Work setup:

    • Manila (BGC, Taguig): Fully onsite, following night shift hours.
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