- Participate in the resolution of end user's desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
- Provide support and technical setup at some trade shows which includes periodic travel.
- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
- Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.
- All other duties as assigned.
- Hardware/software installation
- Hardware/software troubleshooting
- Basic understanding of software monitoring tools
- Understanding backup procedures
- Good problem-solving skills
- Good organizational skills
- Ability to travel less than 25%.
- Bachelor's Degree (in any field) or at least 2nd year college completed (with no back subjects/incomplete units)
- Must have at least 1–2 years of experience as a CSR or TSR
- Must be detail oriented and knows how to multi-task (communicating with the customer while documenting the interaction)
- Demonstrates knowledge and proficiency in Microsoft office applications, with excellent keyboard skills
- Excellent verbal and written communication skills
- Ability to research and obtain necessary information using provided resources
- Ability to ask all relevant questions
- Ability to follow instructions for entering complete notes and make appropriate record disposition and recommendation
- Energetic, positive thinking and self-motivated
- Willing to be cross-skilled/upskilled if needed
- No reliability/attendance issues
- Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently.
- No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary.
- Amenable to work in REPH Manila site
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Operations Support Coordinator · Location: Philippines, Manila · Type: Full-time · Work setting: On-site · About the Company · Our client is a fast-growing, technology-driven gaming and sports betting company, offering innovative sports entertainment products to a large and engag ...
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Sales Support Coordinator
Para lamang sa mga rehistradong miyembro
The Sales Support Coordinator is a vital member of the Goway Travel team, responsible for providing essential administrative and operational support to our destination specialists. · By efficiently managing bookings, ensuring data accuracy, and contributing to process improvement ...
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Para lamang sa mga rehistradong miyembro
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The Crew Support Centre Coordinator will be the first level support for the Seafarers who will contact the Crew Support Centre for assistance or queries. · ...
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We're looking for a Service Operations Support Coordinator to join our team. · ...
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Job summary · The Senior Coordinator role within the Global Operations Support team is a new role with responsibility for supporting systems and processes within the Office Operations function globally.The team will provide 24*7 support, from Monday to Friday. · The role requires ...
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Technical Customer Support Coordinator - Metro Manila / NCR - Reed Elsevier Shared Services Philippines Inc
Paglalarawan
ACCOUNTABILITIES:
TECHNICAL SKILLS:
Qualifications Required:
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Operations Support Coordinator
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Operations Support Coordinator
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