Technical Customer Support Coordinator - Metro Manila / NCR - Reed Elsevier Shared Services Philippines Inc

    Reed Elsevier Shared Services Philippines Inc
    Reed Elsevier Shared Services Philippines Inc Metro Manila / NCR

    3 araw ang nakalipas

    Buong oras
    Paglalarawan

    ACCOUNTABILITIES:

    • Participate in the resolution of end user's desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
    • Provide support and technical setup at some trade shows which includes periodic travel.
    • Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
    • Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.
    • All other duties as assigned.

    TECHNICAL SKILLS:

    • Hardware/software installation
    • Hardware/software troubleshooting
    • Basic understanding of software monitoring tools
    • Understanding backup procedures
    • Good problem-solving skills
    • Good organizational skills
    • Ability to travel less than 25%.

    Qualifications Required:

    • Bachelor's Degree (in any field) or at least 2nd year college completed (with no back subjects/incomplete units)
    • Must have at least 1–2 years of experience as a CSR or TSR
    • Must be detail oriented and knows how to multi-task (communicating with the customer while documenting the interaction)
    • Demonstrates knowledge and proficiency in Microsoft office applications, with excellent keyboard skills
    • Excellent verbal and written communication skills
    • Ability to research and obtain necessary information using provided resources
    • Ability to ask all relevant questions
    • Ability to follow instructions for entering complete notes and make appropriate record disposition and recommendation
    • Energetic, positive thinking and self-motivated
    • Willing to be cross-skilled/upskilled if needed
    • No reliability/attendance issues
    • Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently.
    • No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary.
    • Amenable to work in REPH Manila site

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