- Assist the Service Management Lead in designing, documenting, maintaining, and enhancing core Service Management policies, processes, and procedures.
- Ensure that all changes meet specified criteria, including robustness, minimal organizational impact, desired performance delivery, appropriate rollback plans, thorough testing, compliance with security requirements, and implementation of communication plans.
- Support the Change Advisory Board (CAB) and Release meetings.
- Prepare service reviews focusing on incidents, change requests, and responsiveness.
- Generate monthly reports detailing IT Services against service levels.
- Assist Incident, Problem, Service, and Change management functions by analyzing trends and patterns.
- Review the Service Level Management process for continuous improvement opportunities.
- Provide proactive recommendations for process enhancement.
- Support ITSM process and/or service implementation for designated initiatives by documenting requirements and acceptance criteria from process owners and stakeholders.
- ITIL certification is mandatory.
- IT Asset Management (ITAM) certification is advantageous.
- This role requires a strong understanding of ITIL principles and practices, as well as the ability to analyze data, communicate effectively, and collaborate with various stakeholders to drive continuous improvement in service management processes.
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Concentrix Davao, Pilipinas Buong orasJob Title: · Manager, Business IntelligenceJob Description · Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for a Manager, Business Intelligence and Insi ...
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440293 | IT Support Analyst - Davao City, Pilipinas - Monroe Consulting Phils., Inc.
Paglalarawan
Position: ITSM Analyst, Managed ServicesLocation: Davao, Philippines
The ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics, identifying areas for improvement, and mitigating problems to prevent customer impact.
Primary Responsibilities:
Requirements:
Note: Only shortlisted candidates will be contacted for further assessment.
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Mga gumagamit ng propesyon na 440293 | IT Support Analyst sa Davao
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Gilbert Alfanta
Information Security