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Condition Monitoring Specialist
6 araw ang nakalipas
AboitizPower Philippines, Davao, Pilipinas Buong orasPosition Summary: · Responsible for the gathering, consolidating, monitoring, reporting, and analyzing condition monitoring data for critical equipment. Area of responsibility covers boiler, turbine generator, balance of plant, and related auxiliaries. · Minimum Qualifications: · ...
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WFM RTA Supervisor
6 araw ang nakalipas
IBEX Global Solutions (Philippines) Inc. Philippines, Davao, Pilipinas Buong orasOverview · The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization whil ...
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WFM Reporting Analyst
6 araw ang nakalipas
IBEX Global Solutions (Philippines) Inc. Philippines, Davao, Pilipinas Buong orasOverview · The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. · Recommending establishment of new or modified reporting methods and procedures to improve report con ...
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Junior Data Analyst
1 linggo ang nakalipas
Talent Outsourcing Channel Solutions Davao City, PilipinasGathers data from reports of Hyphen Partners and inputs them in their respective trackers · Creates appropriate data visualizations as required by Senior Data Analysts (DA) and/or the DA Manager · Providing expanded analytics reporting as per business requirements · Data extracti ...
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Finance Analyst
6 araw ang nakalipas
Career Connect (Philippines) Philippines, Davao, Pilipinas Buong orasThe Finance Analyst is responsible for the preparation, consolidation, and analysis of financial statements to be submitted to the SBU CFO for further review, analysis, and consolidation for reports. He/She assists in the preparation of the budgets (i.e. of SBUS, etc) to be subse ...
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Corporate Analyst
6 araw ang nakalipas
East West Banking Corporation Philippines, Davao, Pilipinas Buong orasAbout The Job · Location: Mindanao · Corporate Title: Corporate Analyst and Review Officer · Work Arrangement: Hybrid · Our Corporate Banking Group is looking for experienced professionals to join us in Mindanao in the role of Corporate Analyst and Review Officer. · The individ ...
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Credit Analyst
6 araw ang nakalipas
BDO Unibank Philippines, Davao, Pilipinas Buong orasJob Description · Primarily responsible for the credit evaluation of the Bank's corporate risk assets across bank products (e.g., loans, LC's, Trust, Treasury, etc.) · Ensures that the highest standards of credit due diligence are conducted on all Commercial/ Corporate Banking ac ...
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Junior Data Analyst
2 araw ang nakalipas
Talent Outsourcing Channel Solutions Davao City, Pilipinas Buong orasGathers data from reports of Hyphen Partners and inputs them in their respective trackersCreates appropriate data visualizations as required by Senior Data Analysts (DA) and/or the DA ManagerProviding expanded analytics reporting as per business requirementsData extraction and pr ...
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Financial Studies
5 araw ang nakalipas
Alsons Development & Investment Corporation Davao City, Pilipinas Buong orasJob Requirements:Accountancy graduate from a reputable college / university and has good scholastic records, preferably a Certified Public Accountant (CPA)At least 8 years of experience in accounting-related works, two (2) years of which is Financial Analyst, preferably in the re ...
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BI Analyst
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · BI AnalystJob Description · Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for a BI Analyst to join our team. Today. · The future team membe ...
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440293 | IT Support Analyst
6 araw ang nakalipas
Monroe Consulting Phils., Inc. Davao City, Pilipinas Buong orasPosition: ITSM Analyst, Managed Services · Location: Davao, Philippines · The ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable in ...
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Software QA Automation Tester
1 linggo ang nakalipas
Boldr Davao, Philippines, Pilipinas Buong orasA LITTLE BIT ABOUT Boldr · Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world · We are a global team, united by our desire to connect diverse people with commo ...
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Manager, Business Intelligence
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Manager, Business IntelligenceJob Description · Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for a Manager, Business Intelligence and Insi ...
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Quality Analyst
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Quality AnalystJob Description · Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for a Quality Analyst to join our team. · The future team m ...
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Sr Analyst, Global Analytic Insights
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Sr Analyst, Global Analytic InsightsJob Description · Your Journey at Concentrix + Webhelp Starts Here: · At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing r ...
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BI Specialist
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · BI SpecialistJob Description · Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for a BI Specialist to join our team. Today. · The future team ...
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BI Analyst
4 araw ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · BI Analyst (TCF)Job Description · "This role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within the Global - Executive Reporting team. · Would be involved in End-to-End lifecycl ...
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Associate Manager, Global Analytic Insights
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Associate Manager, Global Analytic InsightsJob Description · Your Journey at Concentrix + Webhelp Starts Here: · At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in ...
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Professional II, Global Service Delivery
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Professional II, Global Service DeliveryJob Description · Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for a Professional II, Global Servi ...
IT Service Management Analyst - Davao City, Pilipinas - RCX Philippines
Paglalarawan
Pay:
Php40, Php45,000.00 per monthThe ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders.
They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics, identifying areas for improvement, and mitigating problems to prevent customer impact.
Primary Responsibilities:
Assist the Service Management Lead in designing, documenting, maintaining, and enhancing core Service Management policies, processes, and procedures.
Ensure that all changes meet specified criteria, including robustness, minimal organizational impact, desired performance delivery, appropriate rollback plans, thorough testing, compliance with security requirements, and implementation of communication plans.
Support the Change Advisory Board (CAB) and Release meetings.Prepare service reviews focusing on incidents, change requests, and responsiveness.
Generate monthly reports detailing IT Services against service levels.
Assist Incident, Problem, Service, and Change management functions by analyzing trends and patterns.
Review the Service Level Management process for continuous improvement opportunities.
Provide proactive recommendations for process enhancement.
Support ITSM process and/or service implementation for designated initiatives by documenting requirements and acceptance criteria from process owners and stakeholders.
QUALIFICATIONS:
Bachelor's degree holderWith at least 3 years of experience in IT Service ManagementITIL certification is mandatory.
IT Asset Management (ITAM) certification is advantageous.
This role requires a strong understanding of ITIL principles and practices, as well as the ability to analyze data, communicate effectively, and collaborate with various stakeholders to drive continuous improvement in service management processes