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    Customer Experience Executive l Flexible Work Arrangement - Quezon City, Pilipinas - Microsourcing Philippines Inc

    Microsourcing Philippines Inc background
    Buong oras Serbisyo sa Customer/Suporta
    Paglalarawan
    With over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

    Customer Experience Executive, be 100% YOU with MicroSourcing

    A Customer Experience Executive is expected to:

    Our team is looking for Customer Experience Executive. Job description are as follows, but not limited to:

    Position Purpose
    o To consistently exceed customer expectations through going above and
    beyond to resolve any customer questions and ensure the timely fulfillment of
    reward orders.

    Top 4 Competencies

    o Customer Service Oriented – The ability to demonstrate concern for
    satisfying customers.
    o Analytical Thinking – The ability to tackle a problem by using a logical,
    systematic, sequential approach.
    o Clear Communication – The ability to assimilate customer requirements and
    be able to communicate relevant information accurately and
    comprehensively.
    o Product Knowledge – The ability to apply policies, procedures and
    processes of organisation to better assist customers with their queries.

    Key Result Areas

    o To successfully resolve any Tier 1 customer queries received via email,
    phone and chat by being proactive and closings ticket items within
    acceptable timeframes.
    o To follow Customer Service policies and processes when assisting
    customers with their queries.
    o To have in depth product knowledge in order to provide relevant and
    accurate information to customers to satisfy and meet their needs and
    requirements.
    o To assist with basic adhoc task.

    What it takes to be part of our team:

    o Good English Skills – Oral and Written
    o Microsoft Office Applications – Word, Power Point, Excel
    o Customer Service Skills
    o Time Management Skills

    What's in it for you
    • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
    • A very collaborative work culture
    Find a balance between work and life that fits you. Do what you do best with MicroSourcing

    For more information, visit

    *Terms & Conditions apply


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