- Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
- Meet the customers' requirements and expectations through the prompt and accurate relaying of information.
- Build credibility with customers through professional behavior.
- Liaise with other departments to promote the Surveillance department.
- Use discretion in handling difficult situations with the assistance of a Supervisor and Senior Operator, Surveillance.
- Contribute to the teams' effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.
- Monitor staff and customers in accordance with 'Code of Ethics, Conduct and Professional Behavior's Policy.
- Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.
- Monitor, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
- Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.
- Evaluate and analyze information from available sources.
- Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
- Meet the customers' requirements and expectations through the prompt and accurate relaying of information.
- Build credibility with customers through professional behavior.
- Liaise with other departments to promote the Surveillance department.
- Use discretion in handling difficult situations with the assistance of a Supervisor and Senior Operator, Surveillance.
- Contribute to the teams' effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.
- Monitor staff and customers in accordance with 'Code of Ethics, Conduct and Professional Behavior's Policy.
- Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.
- Monitor, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
- Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.
- Evaluate and analyze information from available sources.
- Respond to situations identified through surveillance and computer analysis systems.
- Maintain control and confidentiality of Surveillance and computer systems.
- Observe and analyze gaming and cash handling areas using available systems, in accordance with standard operating procedures.
- Label, file, document and store recording mediums.
- Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained.
- Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning.
- Operate advanced IT systems and communication equipment in accordance with operating requirements.
- Build credibility with other team members.
- Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills.
- Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times.
- Provide back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained.
- Report on illegal activities.
- Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed.
- Document at illegal activities using recording mediums and the appropriate electronic reporting system.
- Safeguard all confidential information whilst exercising due care to prevent its improper disclosure or use.
- Comply with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times.
- Tertiary level desired.
- Good organizational skills.
- Observant.
- Self-motivated.
- Team player.
- Good attention to detail.
- Computer literate and proficient with Microsoft Office Suite.
- Basic Mathematics – Year 12 equivalent.
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Surveillance Operator - Central Visayas, Pilipinas - NUSTAR Resort
Paglalarawan
DepartmentSurveillance Operations
Employee Type
Probationary
Job Responsibilities
0 - 1 years
Job posted on