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    Desktop Support Engineer - Quezon City, Pilipinas - R1 RCM

    R1 RCM
    R1 RCM Quezon City, Pilipinas

    6 araw ang nakalipas

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    Paglalarawan

    The Desktop Support Engineer provides technical support on business hardware systems and software supported by the IT organization, such as troubleshooting, repairing, and completing preventive maintenance of all business PCs, servers, printers, and network infrastructure.

    JOB DESCRIPTION:

    • L1 support to users of a large customer remotely or in house support.
    • Improve usability of end devices and ensure that business users have a pleasant IT experience.
    • Deliver exceptional customer service.
    • Resolve issues, or engage with the right team, to solve the issue
    • Should own the issue, and end to end resolution.
    • Engage with employees for any IT issues and provide them satisfactory resolution.
    • Customer Service, ownership of the issue and end-to-end resolution is the key.
    • Install and configure software and computer systems.
    • Troubleshoot and resolve issues with software or hardware.
    • Walk colleagues or clients through steps to help them resolve their technical problems.
    • Maintain procedures and reports that provide technical support to the entire organization.
    • Analyze records and logs to spot underlying trends and potential issues.
    • Support the implementation of new solutions or applications.
    • Establish accounts for new users and assist with password or login problems.
    • Test, evaluate, and make decisions about new technology for the business.
    • Identify and fix LAN and/or WAN connectivity issues
    • Use remote connection tools, to identify and fix issues.

    QUALIFICATIONS:

    • Bachelor's Degree preferred.
    • At least 3 years progressive experience in a technical support role desired.
    • Must have Good Technical Skills.
    • Must have great and strong communication skills.
    • Strong interpersonal communication and relationship-building skills.
    • Experience in guiding user on the phone or chat and troubleshooting issues.
    • Knowledge of ITIL processes –Incident, Change and Problem management.
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