Workforce Management Real-time Analyst - Muntinlupa City, National Capital Region
3 linggo ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
Basic Functions · § Generates schedules accordingly to meet the business requirements enabling superior customer service · § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staf ...
1 araw ang nakalipas
Basic Functions · § Generates schedules accordingly to meet the business requirements enabling superior customer service · § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staf ...
1 linggo ang nakalipas
Basic Functions · § Generates schedules accordingly to meet the business requirements enabling superior customer service · § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staf ...
1 linggo ang nakalipas
This position requires at least one year of real-time analyst background with education completed up to second year. · ...
1 buwan ang nakalipas
Analyze the daily capacity based on actual staffing and report variance in the forecast. Reforecast intraday volume and HAT based on the current trends. · Monitor real-time workload across multiple sites, skills, and platforms. · Cooperate with external stakeholders in real-time ...
1 buwan ang nakalipas
Balance data people and performance across global operations in a fast-paced BPO environment to shape the future of workforce management. · ...
1 buwan ang nakalipas
Monitor real-time call center metrics and adjust agent schedules in real-time to address unexpected changes in call volume or staffing. · ...
1 buwan ang nakalipas
The Real-Time Analyst will be responsible for ensuring account health is maintained consistently from a hygiene and SLA standpoint. They will monitor, track, document and communicate real-time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS. · Ac ...
3 linggo ang nakalipas
· About the job WFM RTA (Alabang) | Onsite · Requirements: · 1 year minimum experience in Workforce Management · Candidate must possess at least a bachelor's/college degree. · Excellent skills in scheduling and real-time time management a must · Strong organizational skills to e ...
2 araw ang nakalipas
+Job summary · The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily s ...
1 buwan ang nakalipas
The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels. · Experience in Workforce Management, Real-Time Analysis, or similar ...
1 buwan ang nakalipas
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to ...
2 araw ang nakalipas
The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily service level ta ...
1 buwan ang nakalipas
Workforce Analyst - Real time Analyst. · Generates schedules accordingly to meet the business requirements enabling superior customer service. · Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficien ...
1 buwan ang nakalipas
A Real-Time Analyst will help the program and operating leaders to ensure that account health is maintained consistently both from hygiene and SLA standpoint. · ...
3 linggo ang nakalipas
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
3 araw ang nakalipas
Job Title: Workforce Management Real-time Analyst · Skills: Data Collection, Management & Analysis · Experience: 2 - 4 years · Location: Muntinlupa, Philippines · We at Coforge are hiring Workforce Management Real-time Analyst with the following skillset: · Overall work experienc ...
1 linggo ang nakalipas
We're Hiring: Real Time Analyst · We are seeking a detail-oriented and analytical Real Time Analyst to join our dynamic team in Taguig City, Philippines. The ideal candidate will possess strong analytical skills and the ability to work in a fast-paced environment, ensuring that ...
14 oras ang nakalipas
The Real Time Analyst manages and ensures that service level agreements for various programs are met. · ...
2 linggo ang nakalipas
Real Time Analyst · As a member of the Customer Service & Support department and part of the Operations Enablement - WFM group which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and ...
1 linggo ang nakalipas
We're Hiring: Real Time Analyst · We are seeking a detail-oriented and analytical Real Time Analyst to join our dynamic team in Taguig City, Philippines. The ideal candidate will possess strong analytical skills and the ability to work in a fast-paced environment, ensuring that ...
12 oras ang nakalipas