Workforce Management Real-time Analyst - Muntinlupa City, National Capital Region

Para lamang sa mga rehistradong miyembro Muntinlupa City, National Capital Region, Pilipinas

10 oras ang nakalipas

Job summary

We at Coforge are hiring Workforce Management Real-time Analyst with the following skillset:

Overall work experience of 2-4 years in Workforce Management/Reporting and Analytics/MIS in a BPO setting or similar.
Strong understanding of data collection, management and analysis.

Paglalarawan ng trabaho

Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.

Kumuha ng buong access

I-access ang lahat ng mataas na antas na posisyon at makuha ang trabahong pinapangarap mo.

Mga katulad na trabaho

Real-Time Analyst

4 linggo ang nakalipas

Para lamang sa mga rehistradong miyembro San Pedro

Balance data people and performance across global operations in a fast-paced BPO environment to shape the future of workforce management. · ...

Real-Time Analyst

4 linggo ang nakalipas

Para lamang sa mga rehistradong miyembro San Pedro, Calabarzon

Analyze the daily capacity based on actual staffing and report variance in the forecast. Reforecast intraday volume and HAT based on the current trends. · Monitor real-time workload across multiple sites, skills, and platforms. · Cooperate with external stakeholders in real-time ...

Real-Time Analyst

1 linggo ang nakalipas

Para lamang sa mga rehistradong miyembro Alabang

This position requires at least one year of real-time analyst background with education completed up to second year. · ...

Real Time Analyst

4 linggo ang nakalipas

Para lamang sa mga rehistradong miyembro Parañaque

Monitor real-time call center metrics and adjust agent schedules in real-time to address unexpected changes in call volume or staffing. · ...

Real-Time Analyst

1 araw ang nakalipas

Para lamang sa mga rehistradong miyembro Las Pinas City, NCR, Philippines Buong oras

The Real-Time Analyst will be responsible for ensuring account health is maintained consistently from a hygiene and SLA standpoint. They will monitor, track, document and communicate real-time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS. · Ac ...

Real Time Analyst

4 linggo ang nakalipas

Para lamang sa mga rehistradong miyembro Parañaque, National Capital Region

The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels. · Experience in Workforce Management, Real-Time Analysis, or similar ...

Real Time Analyst

4 linggo ang nakalipas

Para lamang sa mga rehistradong miyembro Paranaque, Metro Manila

+Job summary · The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily s ...

Workforce Real Time Analyst

2 araw ang nakalipas

Para lamang sa mga rehistradong miyembro Muntinlupa City, Metro Manila, Philippines

Responsibilities include performing volume and performance analysis, communicating possible impacts to business, supporting management with reports and planning models, monitoring actual activities and comparing them to plans. · ...

Real Time Analyst

4 linggo ang nakalipas

Para lamang sa mga rehistradong miyembro Parañaque

The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily service level ta ...

Real-Time Analyst

11 oras ang nakalipas

Para lamang sa mga rehistradong miyembro Las Piñas

A Real-Time Analyst will help the program and operating leaders to ensure that account health is maintained consistently both from hygiene and SLA standpoint. · ...

WFM - Real Time Analyst

2 linggo ang nakalipas

Para lamang sa mga rehistradong miyembro Alabang, Metro Manila

Workforce Analyst - Real time Analyst. · Generates schedules accordingly to meet the business requirements enabling superior customer service. · Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficien ...

Workforce Real Time Analyst

1 buwan ang nakalipas

Para lamang sa mga rehistradong miyembro Muntinlupa, Metro Manila

The Workforce Analyst monitors and reports real-time call traffic via workforce management application. · - At least 2-3 years of experience as a Real-Time Monitoring Specialist or equivalent roles required.- Advance skills in MS Excel and PowerPoint preferred.- Knowledge of usin ...

Real Time Analyst

3 linggo ang nakalipas

Para lamang sa mga rehistradong miyembro Makati Buong oras

The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · ...

Real Time Analyst

1 linggo ang nakalipas

Para lamang sa mga rehistradong miyembro Pasay, Metro Manila

Join Our Team as a Real Time Analyst · As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program's service level performance and other KPIs. · ...

Real Time Analyst

1 buwan ang nakalipas

Para lamang sa mga rehistradong miyembro Pasay, Metro Manila

+Join Our Team as a Real Time Analyst. · +Monitor queue real-time · Analyze, monitor and balance real-time staffing levels vis-a-vis call volumes, busy lines, production issues · Assist during downtime · Prepare real-time analysis on a daily basis to ensure employee schedule adhe ...