Real Time Analyst - Muntinlupa City - EXL Service Philippines, Inc.

Basic Functions · § Generates schedules accordingly to meet the business requirements enabling superior customer service · § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staf ...

This position requires at least one year of real-time analyst background with education completed up to second year. · ...

Basic Functions · § Generates schedules accordingly to meet the business requirements enabling superior customer service · § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staf ...

Balance data people and performance across global operations in a fast-paced BPO environment to shape the future of workforce management. · ...

About WFM Real-Time Analyst: Regularly performs volume and performance analysis and proactively communicate possible impacts to business. · ...

Analyze the daily capacity based on actual staffing and report variance in the forecast. Reforecast intraday volume and HAT based on the current trends. · Monitor real-time workload across multiple sites, skills, and platforms. · Cooperate with external stakeholders in real-time ...

· About the job WFM RTA (Alabang) | Onsite · Requirements: · 1 year minimum experience in Workforce Management · Candidate must possess at least a bachelor's/college degree. · Excellent skills in scheduling and real-time time management a must · Strong organizational skills to e ...

The Real-Time Analyst will be responsible for ensuring account health is maintained consistently from a hygiene and SLA standpoint. They will monitor, track, document and communicate real-time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS. · Ac ...

Workforce Analyst - Real time Analyst. · Generates schedules accordingly to meet the business requirements enabling superior customer service. · Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficien ...

Monitor real-time call center metrics and adjust agent schedules in real-time to address unexpected changes in call volume or staffing. · ...

Job Title: Workforce Management Real-time Analyst · Skills: Data Collection, Management & Analysis · Experience: 2 - 4 years · Location: Muntinlupa, Philippines · We at Coforge are hiring Workforce Management Real-time Analyst with the following skillset: · Overall work experienc ...

The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels. · Experience in Workforce Management, Real-Time Analysis, or similar ...

+Job summary · The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily s ...

The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to ...

A Real-Time Analyst will help the program and operating leaders to ensure that account health is maintained consistently both from hygiene and SLA standpoint. · ...

We are hiring Workforce Management Real-time Analyst with the following skillset: · Overall work experience of 2-4 years in Workforce Management/Reporting and Analytics/MIS in a BPO setting or similar. · A high level of analytical and technical skills required to interpret and an ...

The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily service level ta ...

We at Coforge are hiring Workforce Management Real-time Analyst with the following skillset: · Overall work experience of 2-4 years in Workforce Management/Reporting and Analytics/MIS in a BPO setting or similar. · Strong understanding of data collection, management and analysis. ...

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...

Description · Basic FunctionsMonitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses   · Adjust the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure ...