Real-Time Analyst - Las Piñas
3 linggo ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
The Real-Time Analyst will be responsible for ensuring account health is maintained consistently from a hygiene and SLA standpoint. They will monitor, track, document and communicate real-time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS. · Ac ...
3 linggo ang nakalipas
Monitor real-time call center metrics and adjust agent schedules in real-time to address unexpected changes in call volume or staffing. · ...
1 buwan ang nakalipas
+Job summary · The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily s ...
1 buwan ang nakalipas
The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily service level ta ...
1 buwan ang nakalipas
The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels. · Experience in Workforce Management, Real-Time Analysis, or similar ...
1 buwan ang nakalipas
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to ...
2 araw ang nakalipas
Basic Functions · § Generates schedules accordingly to meet the business requirements enabling superior customer service · § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staf ...
23 oras ang nakalipas
Join Our Team as a Real Time Analyst · As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program's service level performance and other KPIs. · ...
1 buwan ang nakalipas
Join a growing team where your real-time insights will support operational excellence. · ...
1 buwan ang nakalipas
This is a full-time on-site position located in Pasay. · ...
1 buwan ang nakalipas
We are looking for a highly analytical Real-Time Analyst (RTA) to support workforce operations by monitoring real-time performance and ensuring service level targets are met.Completed at least 2nd year in college with no back subjectsMinimum of 1 year experience with a Real-Time ...
1 buwan ang nakalipas
This position requires at least one year of real-time analyst background with education completed up to second year. · ...
1 buwan ang nakalipas
The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · ...
1 buwan ang nakalipas
Basic Functions · § Generates schedules accordingly to meet the business requirements enabling superior customer service · § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staf ...
1 linggo ang nakalipas
Basic Functions · § Generates schedules accordingly to meet the business requirements enabling superior customer service · § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staf ...
1 linggo ang nakalipas
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
2 araw ang nakalipas
Basic Functions · § Generates schedules accordingly to meet the business requirements enabling superior customer service · § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staf ...
1 linggo ang nakalipas
The Real Time Analyst is responsible for monitoring all call queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. · ...
1 buwan ang nakalipas
We have an opening for a Real Time Analyst to join our team at TSA Group. · We're looking for someone who can monitor call queues and ensure adequate actions are taken on rosters to achieve target metrics. · The successful candidate will also maintain rosters in line with busines ...
1 buwan ang nakalipas
Basic Functions · § Generates schedules accordingly to meet the business requirements enabling superior customer service · § Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staf ...
1 linggo ang nakalipas