Real-Time Analyst - Las Piñas

The Real-Time Analyst will be responsible for ensuring account health is maintained consistently from a hygiene and SLA standpoint. They will monitor, track, document and communicate real-time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS. · Ac ...

Monitor real-time call center metrics and adjust agent schedules in real-time to address unexpected changes in call volume or staffing. · ...

+Job summary · The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily s ...

The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels. · Experience in Workforce Management, Real-Time Analysis, or similar ...

The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily service level ta ...

+Join Our Team as a Real Time Analyst. · +Monitor queue real-time · Analyze, monitor and balance real-time staffing levels vis-a-vis call volumes, busy lines, production issues · Assist during downtime · Prepare real-time analysis on a daily basis to ensure employee schedule adhe ...

Join a growing team where your real-time insights will support operational excellence. · ...

Join Our Team as a Real Time Analyst · As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program's service level performance and other KPIs. · ...

This is a full-time on-site role for a Real Time Analyst located in Pasay. · The Real Time Analyst will monitor and analyze workforce data to ensure optimal staffing levels. ...

We are looking for a highly analytical Real-Time Analyst (RTA) to support workforce operations by monitoring real-time performance and ensuring service level targets are met.Completed at least 2nd year in college with no back subjectsMinimum of 1 year experience with a Real-Time ...

This position requires at least one year of real-time analyst background with education completed up to second year. · ...

This is a full-time on-site position located in Pasay. · ...

The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · ...

We have an opening for a Real Time Analyst to join our team at TSA Group. · We're looking for someone who can monitor call queues and ensure adequate actions are taken on rosters to achieve target metrics. · The successful candidate will also maintain rosters in line with busines ...

The Real Time Analyst is responsible for monitoring all call queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. · ...

Balance data people and performance across global operations in a fast-paced BPO environment to shape the future of workforce management. · ...

Analyze the daily capacity based on actual staffing and report variance in the forecast. Reforecast intraday volume and HAT based on the current trends. · Monitor real-time workload across multiple sites, skills, and platforms. · Cooperate with external stakeholders in real-time ...

Join Our Team at Lean Solutions Group (LSG) as a Real-Time Analyst to ensure smooth daily operations by monitoring queues, managing agent schedule adherence and providing real-time insights. · ...

++The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing.Main Activities And Responsibilities++Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis+Monitors ½ hourly call volumes, AHT, and staffing requir ...

The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · In short: mo ...