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    Operations Coordinator - Metro Manila / NCR, Manila, Pilipinas - Microsourcing Philippines Inc

    Microsourcing Philippines Inc
    Microsourcing Philippines Inc Metro Manila / NCR, Manila, Pilipinas

    4 araw ang nakalipas

    Microsourcing Philippines Inc background
    Buong oras Serbisyo sa Customer/Suporta
    Paglalarawan
    With more than 6,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest provider of offshoring solutions.

    Operations Coordinator, be 100% YOU with MicroSourcing

    An Operations Coordinator is expected to:
    Group and assign jobs to drivers while ensuring the timely completion of deliveries.
    Follow up with drivers and provide the necessary support to ensure successful delivery.
    Publish jobs to attract drivers and expand the driver network.
    Conduct training for drivers to improve their skills and knowledge.
    Make outbound calls to customers to update them on their delivery status and address concerns.
    Respond to customer inquiries through email and other communication channels.
    Handle customer cases and complaints positively, empathetically, and professionally.
    Process orders, forms, applications, and requests.
    Keep records of customer interactions, transactions, comments, and complaints.
    Communicate and coordinate with colleagues and other teams to ensure timely delivery.
    Provide feedback on the efficiency of the delivery and customer service process.
    Ensure customer satisfaction and provide professional customer support.

    What it takes to be part of our team:
    More than 3 years of experience in the BPO industry
    Experience in working in customer service/support, preferably for retail accounts (eBay, Amazon, Target)
    Experience in handling inbound and outbound calls, emails, and live chat
    Sales experience is nice to have
    Excellent speaking and writing English skills
    Amenable to working onsite in Two-Ecom, Mall of Asia

    What's in it for you

    Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
    A very collaborative work culture
    Day shift
    Find a balance between work and life that fits you. Do what you do best with MicroSourcing

    For more information, visit

    *Terms & Conditions apply
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