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    Supervisor - Philippines, Manila, Pilipinas - BroadPath

    BroadPath
    BroadPath Philippines, Manila, Pilipinas

    1 linggo ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    Broadpath is immediately hiring a Supervisor to remotely from home. Our Supervisors will be responsible for providing guidance and support to our provider service analyst handling outbound interactions. This position coordinates and is accountable for business support to the team. The supervisor supports hiring, managing and development for employees and proactively monitors individual and team performance by providing frequent, ongoing feedback and coaching.

    Responsibilities

    • Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met
    • Ensures compliance to policies, procedures, and state and federal regulations
    • Monitor performance and provide coaching and feedback to team members
    • Assists the team with escalated calls as needed
    • Monitors team chat to answer questions and discuss project priorities with the team
    • Assist Workforce Management in developing and managing schedules
    • May be managing local and remote team members. Monitor and evaluate teams calls on a daily/weekly basis

    Qualifications

    • High school diploma or equivalent
    • Minimum of one year of experience as a call center supervisor
    • Experience managing employee performance including coaching to call center metrics
    • Experience with support channels including telephone, email, and chat
    • Position requires strong computer literacy (Microsoft windows, keyboarding skills, strong systems aptitude, etc.)
    • Knowledge of provider enrollment workload definitions, enrollment terminology, enrollment forms, and basic regulations, policies, and procedures.
    • Excellent verbal and written communication skills
    • Reliable hardwired internet is a must with at least 25mbps download|10mbps upload speeds
    • Must reside in Metro Manila

    Candidate will be responsible for providing:

    • Responsible for providing your own 19 monitor or larger with VGA or HDMI port with corresponding cable, USB wired mouse, ethernet cable, and optional USB wired keyboard
    • Reliable hardwired internet is a must with at least 25mbps download|10mbps upload speeds

    Speed Test Disclaimer:

    • Please note that all Internet Speed Tests are monitored and will be verified. They must be taken on a laptop or desktop computer and plugged directly into your router.
    • Speed Tests can not be completed on a mobile device. We recommend completing your application on a computer to make it easier to submit your results simultaneously.

    Diversity Statement

    At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation

    Equal Employment Opportunity/Disability/Veterans

    If you need accommodation due to a disability, please email us at [HIDDEN TEXT]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process

    BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

    Compensation:BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

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