- Reviews, develops/modifies, and implements standard training materials including presentations, handouts, manuals, monitoring/evaluation tool and other resource materials
- Assists the training manager in establishing training KPI
- Monitors and advises on training management system
- Performs and publishes data and reports related to account performance against set indicators
- Initiates performance improvement schemes and enhances the skill of training team by conducting trainings, staff monitoring, coaching and counseling.
- Reviews t trainers' output to ensure data integrity
- Manages staff attendance
- Delegates training tasks.
- Reviews and provides resolution on challenges encountered during training and nesting
- Coordinates with the QA Coordinator to gather information regarding unsatisfactory customer service or call handling practices
- Identifies best practices in developing and educating agents and coordinates with the training manager for the consistent deployment of best practices
- Develops a library for both technical and soft skills training modules and curriculums
- Manages appropriate resources to address training needs
- Ensures that training supervisors manages the distribution, use and tracking of all training materials in the center.
- Consolidate special skills and training reports and updates the training manager
- Reviews post training evaluations and coordinates with the team to resolve all issues reflected in them.
- Submits all reports that may be required by the training manager and operations manager in a timely manner
- Develops a calendar that details the type of training offered and delivered
- Maintains a place that is conducive to learning
- Plans ahead the trainings through the utilization of training calendar
- Coordinates with other department or business owners for the trainings to be conducted and its matrix
- Able to use company resources/technology in a cost-effective manner
- Excellent in MS Office
- Able to use company resources/technology in a cost-effective manner
- Able to collaborate with people to address issues
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Training Supervisor
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Monroe Consulting Phils., Inc. Makati, Pilipinas Buong orasExecutive search firm Monroe Consulting Group is recruiting for a Training and OD Supervisor on behalf of a leading fashion distribution and retail company. This position, based in Makati, Metro Manila, will report to the HR & Admin Head and follows a hybrid work set-up (4 days o ...
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HedgeServ Philippines, Manila, Pilipinas Buong orasYour Role · As an Investor Services Senior Admin you will be responsible for the execution of challenging tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supportive supervision and guidance ...
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Bilingual Japanese Analyst
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Neksjob Corporation Metro Manila / NCR, Pilipinas Buong orasUpdate and maintain various systems/tools per standard process documentation which may include: · Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially) · Audit own da ...
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Highpoint Services Network Philippines, Inc Metro Manila / NCR, Pilipinas Buong orasRespond to customer and resolve technical complaints and concerns through various channels. Meet scorecard goals and KPIs set by HSNP and its client. Work on constant improvement by following coaching tips and instructions given during training and coaching sessions. Ensure that ...
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Neksjob Philippines Manila, Pilipinas Buong orasAssistant Call Center Manager - Logistics Salary: PHP50,000 /month Location: Makati City / NightshiftWe are looking for an Assistant Call Center Supervisor to oversee and coordinate the daily operations of our call center team in the logistics industry. Responsible for ensuring e ...
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IDLO - International Development Law Organization Philippines, Manila, Pilipinas Buong orasOverview & Responsibilities · The International Development Law Organization (IDLO) is an inter-governmental organization devoted to promoting the rule of law. IDLO works to enable governments and empower people to reform laws and strengthen institutions to promote peace, justice ...
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Continuous Improvement Engineer
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Shopee Philippines, Manila, Pilipinas Buong orasJob Description: · Participate in the development and implementation of LEAN business process strategies and tactical execution. · Lead implementation of initiatives supporting business process capability improvement through waste, variability and lead time reduction, utilizing p ...
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Continuous Improvement Engineer
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Shopee Philippines, Manila, Pilipinas Buong orasJob Description: · Participate in the development and implementation of LEAN business process strategies and tactical execution. · Lead implementation of initiatives supporting business process capability improvement through waste, variability, and lead time reduction, utilizing ...
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Mechanical Leadman
1 araw ang nakalipas
Dempsey Resource Management Inc. NCR, PilipinasDepartment: Production · Reports to: Production Supervisor · Job Summary: To supervise all activities relating to the use of motors and generators of the new site · Work Location: NCR Area; Willing to be assigned on other areas · Work Schedule: Monday - Saturday; Flexible and wil ...
supervisor, training - Manila, Philippines, Pilipinas - Qualfon Philippines, Inc.
Paglalarawan
Job Summary
Main objectives and duties:
1.Development of training evaluation tools and/or documents
2.Staff Performance Monitoring and Development
3.Training Needs Identification
4.Training Logistics
5.Performance Report Generation
6.Planning and Scheduling
Area of expertise (Skills)
College Graduate of any course with at least 2-4 years management and training experience